- Report: #1174429
Complaint Review: Freedom Pop - Internet
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Author Not Confirmed
Why?
Freedom Pop
Internet, USA
Phone:
8557035785
Web:
www.freedompop.com
Categories:
Business Rating:
(0)
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Freedom Pop billing for services after returning devices Internet
Well this company proved to be a total waste of time and agrivation. I ordered 2 HTC phones and 1 proton hub mid June through Groupon. Once they arrived, the call quality was crap and the data speeds were worse than DSL.
I returned all devices to Groupon and received the creadit as expected. HOWEVER the issue is that Groupon doesn't relay the information that they were returned. YOU NEED to CALL THEM (expect a wait time of approx. an hour) and cancel your account before the next billing period.
If you are even 1 day past, they will only issue a credit for the most current billing period. They state that the service has been rendered (even thought I had no devices) and they will not transfer to a supervisor or manager.
At the end of the day... It was a 24.95 + 1 1/2 hour lesson abouut them BEWARE
