Complaint Review: Freedom Pop - Nationwide

 Bought phone from them and Phone worked 'ok' for 1st 4 month AFTER I upgraded from FREE service to Premium Voice etc. at $7.99 / mth. IF you sign up for free service, you will not be able to make phone calls, you will not have voicemail and you will be Lucky if you can text. Once paying them phone worked ok, but with many deadspots - if they do not have service in an area - you get a message that you must have dialed incorrectly OR you have dialed a non-working number ?? - huh :) beginning of 5th month and could no longer text - called their 'so-called' tech support no less than 8 times over next 2 weeks and was told one of 2 things Everytime: your Freedom Pop Messaging app is not up to date OR you need to do a carrier reset. So, after 'updating' and resetting about 5 times each phone did seem to be working for 2 weeks. The reps seem top be trained to direct people to do only do these 2 things!! Now phone will not even boot up -meaning their freedom pop App is not loading, so I can't call, text or browse - can't do anything with the phone that I paid $150 for and am paying $8 / month. Called yesterday telling rep phone would not even boot up and she kept telling me to connect to the Play Store to update my Freedom Pop App. She was not even trained well enough to understand that if phone woul not boot up, I could not do anything much less connect to the Play Store. After trying to explain this to her for no less than 15 minutes, she gave me an 800 number for Google to call them and tell them that i could not connect to the Play Store - HUH ????? When having just the texting issues 2 weeks ago - I phoned another carrier trying to get my phone switched over so I could actually use it - they got Freedom pop on the line and Freedom pop told me they would noy Unlock my phone because i did not haave 6 months of their 'so-called' service !!!!! So, I am waiting until the end of April which will be my 6 months and then they will probaably tell me they will not unlock phone until I have their useless 'service' for a year. Seems like I will have to buy another phone and get service from a reputable company - SUPER SCAM !! Definition of RIPOFF - FREEDOM POP BEWARE !!!!!!

 l seriously don't think you understand how this stuff works.you said one thing that proves my point.I think you need to take a cellphone/computer class from microcenter. they are free.the thing you said was "THIRD THE WIFI DOESN'T WORK IN OUR AREA". at this point you dont understand that its WIFI and Freedompop has nothing to do with your Wifi.im seriously not trying to be mean..check out Wikipedia and learn what WiFi is.I would try to complete you number list but if you dont understand WiFi then can't explain the rest.I am sorry not trying to be mean I promise

We did check before we bought to see if it worked in our area by putting in our zip code before we ordered our phone. According to them they said it did so we ordered the phones 2 of them and they do not work in our area so we can't teg is because 80% xt or make phone calls from them. We sure can't go line either. The reason people wait so long is because 80% of the people in about 10 forums feel the same wayy I do. Maybe when you got your phone it was better now with the infamecials on cable they can't handle the response. Hire morew phone reps.

Mary

Lakehills TX

 this is a classic case of the person didn't read the fine print. it clearly says the phone come preactivated.I been a customer a year. I have 3 hotspot and a phone. my experience has been great.Freedompop has been a huge response so maybe people have to wait on hold. that doesn't make them a rip off. that makes them popular. I feel bad for people that don't do research before they purchase something. Freedompop customer service has been nice and always fixes my problem. Freedompop is awesome.