- Report: #1244793
Complaint Review: Freedompop - Internet
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Author Not Confirmed
Why?
Freedompop
Internet, USA
Phone:
855-703-5785
Web:
freedompop.com
Categories:
Business Rating:
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Freedompop extortion Los Angeles California
I paid for internet service on June 6, 2015. I was not home for a week in June and did not use the service. When I returned my service was turned off and I have to pay another $10 for 1 GB of service, which lasted only 3 days. I ended up paying freedompop $100 (they keep my credit card on file) just for service from June 6-July 27. I feel like this is extortion and I contacted the company they tell me I have 10gbs per month, I don't stream movies, I don't play x box games I don’t watch movies, I play spades. Now if I go to the bathroom I have to turn off the service or I will be using up my gigabytes If I take a shower I have to turn off the internet, If I take my trash out I have to turn off my computer or I would us up my gigabytes What is a gigabytes ? I do not understand the technology I am 64 years old on a fixed income, I am used to paying $50 per month for unlimited data and or gigabytes I asked for a plan like that but this company insists on charging me $23 for 10 gigabits of service and if I go over I get charged $10 per week thereafter. This company needs to be investigated for extortion of senior citizens and low-income families like me who do not understand the tech. It is cold here in Chicago 6months out of the year and I cannot go out so I am stuck with paying these people $100 dollars per month or more for internet service. This extortion. I started on June 6, 2015 and it has only July 28, 2015 I have already given them over $100 and I was not at home for a week in neither June nor July. They keep my credit card on file so they can charge me $10 per week instead of giving me unlimited data. I don't have $10 per week in the middle of the month. FIXED income allows me to pay my bills in the beginning of the month Patricia
