- Report: #1045741
Complaint Review: FreedomPop - Los Angeles California
Reported By:
Consumer Awareness -
Orland Hills, Illinois,
Submitted:
Updated:
-
Author Confirmed
Why?
FreedomPop
Los Angeles, California, United States of America
Phone:
Web:
www.freedompop.com
Categories:
Business Rating:
(0)
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FreedomPop Multiple Billings, Non-Responsive Customer Support Los Angeles, California
This Company will start the 30-day timer on your first monthly internet service plan "before" you receive your internet equipment, resulting in full payment of service that could not be fully utilized.
This Company has on two occasions been non-responsive to my inquiries, which were filed on their web-based contact form. Note that this Company does not have a telephone number, further isolating the customer when a problem arises.
After 6-weeks of service, this Company charged my credit card for 4-months of service. Attempts to rectify have failed, as their Customer Support has been non-responsive a week after the inquiry.
This Company has on two occasions been non-responsive to my inquiries, which were filed on their web-based contact form. Note that this Company does not have a telephone number, further isolating the customer when a problem arises.
After 6-weeks of service, this Company charged my credit card for 4-months of service. Attempts to rectify have failed, as their Customer Support has been non-responsive a week after the inquiry.
1 Updates & Rebuttals
Consumer Awareness
Orland Hills,Illinois,
Update...
#2Author of original report
Wed, April 24, 2013
As I was about to call my credit card to initiate a formal dispute for 4-months of plan billing during 6-weeks of usage, I found FreedomPop's telephone number. It is 888-743-8107 for those looking for this elusive number.
After calling the number and waiting for Customer Support for 10-minutes, I was directly to their voice message system. Again, their Customer Support has serious shortcomings in terms of responding, including the inability to speak to someone to rectify billing concerns.
I then contacted my credit card company and it was determined that FreedomPop made two credit adjustments to my card.
All said, I am satisified. However, I would have expected for them to e-mail me with their resolution rather than remain silient. Doing so caused me to send them another inquiry this morning on their website in addition to my leaving a voice mail.
