Consumer Awareness
Orland Hills,#2Author of original report
Wed, April 24, 2013
As I was about to call my credit card to initiate a formal dispute for 4-months of plan billing during 6-weeks of usage, I found FreedomPop's telephone number. It is 888-743-8107 for those looking for this elusive number.
After calling the number and waiting for Customer Support for 10-minutes, I was directly to their voice message system. Again, their Customer Support has serious shortcomings in terms of responding, including the inability to speak to someone to rectify billing concerns.
I then contacted my credit card company and it was determined that FreedomPop made two credit adjustments to my card.
All said, I am satisified. However, I would have expected for them to e-mail me with their resolution rather than remain silient. Doing so caused me to send them another inquiry this morning on their website in addition to my leaving a voice mail.