- Report: #1422062
Complaint Review: FreedomPop - Los Angeles California
Reported By:
Robert -
Norwell, Massachusetts, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
FreedomPop
1100 Glendon Ave Los Angeles, 90024 California, United States
Phone:
(888) 743-8107
Web:
freedompop.com
Categories:
Business Rating:
(0)
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FreedomPop Freedom Pop Misleading about free services. Los Angeles California
FreedomPop advertised 100% free mobile data wnen in fact it is not 100% free.
At first I thought their profit mechanism was to charge activation fees or unusually high shiping charges. Also I knew that you had to cancel their premium service to not be charged a reoccuring service free. What they don't disclose is that they charge you $10 to downgrade to the free service. They claim that the service is still free because this mandatory fee is for "topping up" the plan if you exceed your data limit. This is not disclosed in their marketing, and therefore, their "100% free" claim is not true.
Also, they claim a free 500 MB per month, but they don't tell you it actually suspends the account at 400 MB per month (rather then just ceasing to supply data). 400 MB is less than 500 MB.
