- Report: #1044656
Complaint Review: FreedomPop - Tarzana California
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Author Confirmed
Why?
FreedomPop
18757 Burbank Blvd, Ste 116 Tarzana, CA 91356 Tarzana, 91356 California, United States of America
Phone:
888-743-8107
Web:
http://www.freedompop.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
FreedomPop Sounds too good to be true, and for the most part it is... Tarzana, California
After experiencing nonstop issues with this service from day one am I was angered/annoyed that I ultimately had to pay to ship the modem device back. I was been erroneously billed multiple times, my data usage was been improperly tracked and I had a great deal of difficulty having these issues resolved. After paying approximately $20 for less than a week of (endlessly frustrating) internet service I then had to incur shipping fees to return the modem as well.
Almost a month after returning the device I reached out to the company for an update. I was asked to provide a tracking number for the shipment (which I did not have). I was then told that they were still
setting up local towers which would enable them to test and ensure that the device I'd returned was still working. I was told to call back in one week when these towers should be up and running. Finally I received a response via email that my modem had been found and was accidentally misplaced by an employee. I was told to expect the refund to post to my bank account within 4-5 days.
Ultimately I feel that my attempt to use FreedomPop was a failed experiment with an ISP that is not
structured to fit my daily usage needs. This would not have be so bad had I not waited since December to experiment with this service that ultimately proved to be severely frustrating and unnecessarily costly. If you work from home or use internet for anything other than occasionally checking email or surfing the web on your phone, avoid this service at all cost. For anyone using more than 1GB of data a day (which I would imagine is probably most people) the way they structure data usage makes Freedompop much more costly than traditional service providers.
Almost a month after returning the device I reached out to the company for an update. I was asked to provide a tracking number for the shipment (which I did not have). I was then told that they were still
setting up local towers which would enable them to test and ensure that the device I'd returned was still working. I was told to call back in one week when these towers should be up and running. Finally I received a response via email that my modem had been found and was accidentally misplaced by an employee. I was told to expect the refund to post to my bank account within 4-5 days.
Ultimately I feel that my attempt to use FreedomPop was a failed experiment with an ISP that is not
structured to fit my daily usage needs. This would not have be so bad had I not waited since December to experiment with this service that ultimately proved to be severely frustrating and unnecessarily costly. If you work from home or use internet for anything other than occasionally checking email or surfing the web on your phone, avoid this service at all cost. For anyone using more than 1GB of data a day (which I would imagine is probably most people) the way they structure data usage makes Freedompop much more costly than traditional service providers.
