Wish I would have came here first. After entering my zip code they should have let me know there was no service here. Sold me a phone and then told me I need to upgrade to get reception. If there is no signal it doesn't matter how powerful the telephone is. When talking to them for refund they tried to give me more free text minutes....Cant use the minutes with no reception. Got a $99 refund for a phone I paid $189 for.....Also they claim to be in Los Angeles but every one I talked to there was a foregner that could barely speak english. I just wonder why these peeps aren't in jail after reading all of these complaints. Someone down in L.A. needs to contact the DA down there and take a look into there criminal acts..