Wayne
Scottsdale,#2Author of original report
Tue, July 18, 2006
AS I RESPOND TO THE REBUTTAL REGARDING THIS MATTER LET ME FIRST SAY IN NO WAY WAS LAURA SHEAS ACTIONS THE FAULT OF FREESTAND FINANCIAL HOLDINGS.IT IS IMPOSSIBLE TO WATCH WHAT EVERY EMPLOYEE DOES 24/7. FREESTAND OFFERED A SETTLEMENT FOR THE DAMAGE THAT WAS CAUSED BY THERE EX- EMPLOYEE. BY LAW WE WERE ENTITLED TO PAYMENT AS PER FCRA RULES. FREESTAND FINANCIAL WAS 100% PROFESSIONAL IN HANDLING THE MATTER AND DID EVERTHING THERE THERE POWER TO MAKE SURE THAT LAURA SHEA WOULD NOT DO THIS TO ANYONE ELSE. I HOPE FREESTAND WILL UNDERSTAND THE ANGER THIS HAS CAUSED BUT AT THE SAME TIME THEY ARE NOT RESPONSIBLE OR LIABLE IN ANYWAY AS THEY WERE BEYONE PROFESSIONAL IN THERE CUSTOMER SERVICE AND DEDICATION TO FIX A PROBLEM THAT THEY DID NOT CAUSE.
Peter
Phoenix,#3UPDATE Employee
Tue, July 18, 2006
This is in response to the unauthorized credit pull by Freestand Financial employee Laura Shea. Laura had pulled this couples credit report without their permission. Freestand Financial takes these actions very seriously and when we were notified of this Laura Shea was immediately let go by the company. In addition, the couple whose credit report was pulled, received a monetary settlement from the company. Freestand Financial maintains a "zero-tolerance" policy and takes these matters very seriously.