- Report: #795077
Complaint Review: Frontier Airlines - Denver Colorado
Reported By:
Kareem -
Rancho Palos Verdes, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Frontier Airlines
Denver, 80249 Colorado, United States of America
Phone:
Web:
www.frontierairlines.com
Categories:
Business Rating:
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Frontier Airlines Emailed Wrong Check-In Time Denver, Colorado
Frontier Airlines emailed the wrong check-in time, and I missed my flight. I tried to resolve this with the Customer Relations Department, I spoke with Tammy Black and forwarded the email to her [email protected]. She read email, put me on hold, and then came back & told me to accept responsibility for missing the flight. How can I accept responsibility, when Frontier sent me the wrong check-in time. They offered nothing as compensation, for me having to spend 12 hours traveling and inside airports.
2 Updates & Rebuttals
Ramjet
Somewhere,Michigan,
U.S.A.
Reality
#2Consumer Comment
Fri, November 04, 2011
The fact is that airline schedules and departure gates change all the time. You really need to stay on top of the schedule when it gets within a day or so of flight time.
I know what happened would be very annoying but the realities of flying these days is that you need to stay constantly involved with flight schedules and gates. You can check on line, by phone or with a smart phone app. before you go to the airport.
I never trust EMail messages, too many chances for error
Robert
Irvine,California,
U.S.A.
Wrong check-in time
#3Consumer Comment
Fri, November 04, 2011
What do you mean they e-mailed you the wrong check-in time?
What time was your flight and what time did the e-mail say you had to check in by? What time did you attempt to check in?
