- Report: #1153631
Complaint Review: Frontier Airlines - Nationwide
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Frontier Airlines
Nationwide, USA
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Frontier Airlines Starting a class action lawsuit for Frontier not allowing me to board the plane Utah
I arrived at Salt Lake City airport to fly to Kansas City, Missouri, parked in the economy lot, waited about 10 minutes for the bus to go to the terminal. I arrived at the terminal at 4:13 PM, entered my credit card in the kiosk to get my ticket. An employee behind the counter stated I could not board the plane because the "flight was closed", The flight was to leave at 4:55 and I was not there 45 minutes before boarding so I could not get ont the flight, handed me a card with frontiers web and phone number and left. There was no one behind the counter any longer. I called the number on the card, livid. There were about 6 other people attempting to call at the same time. I was put on hold, with a response time of 57 minutes. By the time they answered the flight would be gone. It was not about 4:28 PM. I walked to the next counter U. S. Air, asked for a ticked to Kansas City, about 4 minutes later I had a ticket for a flight to KC that was boarding in 10 minutes. I went through security, had a baggage check which delayed me about 5 minutes, arrived at the US Air gate WHICH was right accross from the frontier gate 10 minutes before the frontier flight started to board.
If I had printed the boarding pass at home I would have been on the flight, so this arbitrary cut off is crap.
FRONTIER WOULD NOT REFUND MY MONEY stating that I was a no show. If this has happened to you contact me at (((REDACTED))) @excite.com . I plan to start a class action lawsuit.
1 Updates & Rebuttals
mango7777
Lees Summit,Missouri,
Frontier Caved
#2Author of original report
Thu, July 10, 2014
After I filed a complaint with the Department of Transportation (Included emails from frontier) amazingly enough it became a "mistake". I now have to electronic travel vouchers to cover the cost of the next flight (the total cost of the original flight).
I am still going to talk to my lawyer about a class action suite for all those that did not get their money back.
So if you have a similar problem FILE A COMPLAINT WITH THE DEPARTMENT OF TRANSPORTATION.
