- Report: #7144
Complaint Review: Frys' Electronics Frys & LIKOM USA Fulfilment Center - Industry California
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Author Not Confirmed
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Frys' Electronics Frys & LIKOM USA Fulfilment Center
1041 S. Lawson Street Industry, 91748 California, U.S.A.
Phone:
626-912-0070
Web:
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LikomUSA / Frys Electronics Re: Futura 17" Monitor Rebate Rip-off *EDitor's Comments ..No fault of Fry's
I purchased a my new Futura 17" monitor on the exact date of
January 7, 2001 Specifically for the rebate of $40.00 advertised in the newspaper.
I immediately sent out the information requested.
I made copys of everything! I initially mailed the information, with original document information such as the form I kept my original reciept.
I faxed the information, no response, and finally I am going to email the information and if still, No response. I will file this information with the Better Business Bureau, and other consumer protection agentcies I have attempted to contact this company via phone which resulted in no success.
I will attempt to notify this company once more then I will proceed with notifying the proper agencies.
Since I feel, that the more people involved, the more results are to be expected more actions being taken,& The more attention earned.
Explaining what you went though and what you expect for this company to do for you regaurding the matter.
January 7, 2001 Specifically for the rebate of $40.00 advertised in the newspaper.
I immediately sent out the information requested.
I made copys of everything! I initially mailed the information, with original document information such as the form I kept my original reciept.
I faxed the information, no response, and finally I am going to email the information and if still, No response. I will file this information with the Better Business Bureau, and other consumer protection agentcies I have attempted to contact this company via phone which resulted in no success.
I will attempt to notify this company once more then I will proceed with notifying the proper agencies.
Since I feel, that the more people involved, the more results are to be expected more actions being taken,& The more attention earned.
Explaining what you went though and what you expect for this company to do for you regaurding the matter.
1 Updates & Rebuttals
EDitor's Comment to this Rip-off Report ..Futura 17" Monitor Rebate Rip-off no fault of Fry's
#20
Mon, October 15, 2001
As EDitor and creator of Rip-off Report.com, I am not only very quick to defend a complaint when something is wrong, but also most definitely ready to state something positive when a company is good and try's hard to please the consumer.
I have heard about issues with Fry's Electronics in the past, but am now convinced that they will take care of any problem immediately as they always have. Rip-off Report staff will get this resolved for you if not.
Fry's has nothing to do with this Futura Monitor Rebate problem. I do know for a fact that Fry's Electronics specifically has staff at each stores that does nothing else but deal with issues like these; where consumers do not receive their rebates. For example: I know Fry's Electronics has refunded rebates to a consumer after the consumer waited 6 months after the expiration date deadline to send in the rebate. Clearly this was not the responsibility of Fry's in this example.
I feel confident that anyone having a problem with rebates should go to Fry's customer relations department and bring your receipts. Fry's customer service staff will make the long distance call for you, in your presence, to the companies involved, and will get it straightened out for you, while you wait. Futura's toll-free number is always busy.
After personal experiences at Best Buy, Circuit City (the most horrendous company), CompUSA, Office Max, Office Depot and several others, I have to say Fry's Electronics has the best price, more staff to help the consumer and responds beyond the call of duty.
Most of the Fry's stores are in Texas, Arizona and California, they appear to be a small-scale enterprise, with a high volume. They also seem to have more than adequate staff in this day of cutbacks, and try to give the consumer more for their dollar and while staying profitable at the same time.
Click here. This is a link to other Rip-off Reports on Fry's, or I should say Futura, (which properly identifies the culprit).
I have to say, I cannot remember when I last had something good to say about a big company. Anyone having problems with Fry's should file a Rip-off Report and then e-mail us with your Rip-off Report web address.
Again, we have an understanding with Fry's. Take your receipts to Fry's customer service. They will take care of it. If not, e-mail Rip-off Report at once!
Be sure to photo copy everything you send to any company you are requesting a rebate from. Be sure to include the bar code off the box and photo copy that too.
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