- Report: #1222779
Complaint Review: Fry's Electronics store - Nationwide
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Fry's Electronics store
Nationwide, USA
Phone:
(408)487-4702
Web:
www.frys.com
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Fry's Electronics Store Fishers--Indiana location Fry's Electronics Installers Severely Damaged My home and Fry's Refuses to Pay for Damages Fishers, Indiana Nationwide
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Fry's installers severely damaged my property and refuse to pay for damages unless I sign a general release document. We contracted to have Fry's install a security camera system on our property. The installers improperly installed 7 of the 8 cameras they installed and damaged the exterior of our property by drilling the camera holes too big for the camera mounts.
They only needed to drill the cameras directly to the surface with three screws but instead they drilled a inch and a half wide hole for each camera and then attempted to put the camera over the holes. Therefore there are open gaping holes around the camera mounts.
We took pictures and took them to the Fry's install center in Fishers and spoke with manager Sean Mersch. He looked at the pictures and agreed that the installers did in fact make a mistake and caused damage. He then said he would file a damage claim report and forward it to Fry's risk manager Connie Maestaz. She emailed me and told me to get two estimates for the damage.
I got three estimates and sent them the estimates. She then emailed back and said they would settle for a certain amount but only would pay if I signed a general release. After reading the general release I disagreed with two clauses and asked that they be removed before I signed the agreement.
She stated that Fry's would not remove any clauses and it had to be signed as-is for them to pay for my damage. I argued with her that Fry's damaged my property and that I'm not required to sign that document because I'm not at fault or liable. Frys is liable and at fault and is responsible for repairing the damage.
1 Updates & Rebuttals
Josh
Rolla,Missouri,
Afghanistan
Just sign the damn release form
#2Consumer Suggestion
Fri, April 17, 2015
It's perfectly reasonable for them to ask you to sign a release form. Every insurance company does that to make sure you don't come back and sue them anyway. They don't owe you a goddamn thing until a court says they do, so unless you plan on suing them, you might want to just sign the form and save yourself the trouble. Particularly because it doesn't look like the damage is very significant -- just patching fake stucco or whatever that is.
