- Report: #410114
Complaint Review: Fry's Electronics - Fountain Valley California
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Fry's Electronics
Fountain Valley Fountain Valley, California, U.S.A.
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Fry's Electronics Purchased Expensive Back-up drive as new but was actually a returned item that was unmarked as returned. Fountain Valley California
I Purchased an Expensive TB, esata Back-up drive as new but was actually a returned item that was unmarked as returned.
I realized upon opening it that it had been unpacked prior to my purchase.
There was nothing missing from the box so I assumed that it was OK.
The drive had an Iron Horse Virus that transfered to my computer on it's first use.
I called the manufacturer and was able to format the drive which eliminated the virus. Also, my computer c
It just pisses me off that Fry's would not mark returned packages.
Kurt
TORRANCE, California
U.S.A.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
I realized upon opening it that it had been unpacked prior to my purchase.
There was nothing missing from the box so I assumed that it was OK.
The drive had an Iron Horse Virus that transfered to my computer on it's first use.
I called the manufacturer and was able to format the drive which eliminated the virus. Also, my computer c
It just pisses me off that Fry's would not mark returned packages.
Kurt
TORRANCE, California
U.S.A.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
1 Updates & Rebuttals
Flynrider
Phoeix,Arizona,
U.S.A.
Common practice for Fry's
#2Consumer Comment
Fri, January 09, 2009
Your experience is not unusual. For many years, Fry's has had a habit of putting returned items right back on the shelf. One of their employees even showed me the shrinkwrapping machine they have in the back, in order to make the boxes appear to be unopened. I'm not sure what the rationale is behind this practice, other than hoping that eventually someone who buys the item will not bother to return it. My company's IT department quit buying items at Fry's because of this practice. The last time we bought there we picked up 32 Ethernet NICs for our computers. About 1/2 of them had obviously been opened before (torn internal wrapping, poorly folded manuals, unsealed discs), and 10 of them were non-functional. It's just not worth bothering with them if you need something that will work the first time. The most common complaint I hear from friends that still shop there is that the stuff they buy has obviously been opened before, and they get a lot of merchandise that is Dead On Arrival.
