- Report: #1218137
Complaint Review: Fun Time Vacations - Internet
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Author Not Confirmed
Why?
Fun Time Vacations
Internet, USA
Phone:
800-861-7313
Web:
N/A
Categories:
Business Rating:
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Fun Time Vacations, The Travel Center Travel / Booking Agents Clarksburg Maryland
We are time share owners and recie invite to a vacation promotion. For sitting through this presentationreceived vouchers for two "free" arline tickets and two "free" nights in a hotel anywhere in the continential US. We had to send in 148.00 to get the vouchers registered so we could use them. You send all your request through the The Travel Center and they forward it to FUn Time Vacation Booking. What a nightmare. The Travel Center employees clueless. We were given false information during our first attempt at booking causing us to have to pay additional $25.00 rebooking fee. We were sent booking forms that requested our personal information and instructed toit back to the number on the form only to find out after calling the travel center to inquire about the reservation status that the fax number the form was no longer their number so we don't know who received personal information. After sending in all the info and the additional 25.00 and confirming everything with their pathetic customer service dept they sent back a quote that was outrageous. We requested an itemized statement the booking and were told via email that it was the policy of the company to only provide a per person quote not an itemized statement. Then after confirming that the dates we requested were off peak the quote stated that the dates we requested were not in the off peak time frame. Called the company and was told that was an error and the reason our rates were so high is that we didn't book 90 days out. We started booking in November for May. After months of back and forth, email after email, falsehoods and excuses I am done. I have requested a complete refund and will file with the Maryland Attorney Generals Office and BBB. I will use social media to get the word out that these two companies are a bate and switch operation and have the worst customer service. The incidents listed above are only a few of the encounters we have had with these two companies. Before you go to any presentation, check out who they use for their voucher redemption and research them well.
2 Updates & Rebuttals
Bait and Switch company with bad customer service
#2Author of original report
Tue, March 31, 2015
You would think the company would have looked into the situation so that they could respond approperiately to the complaint. Unfortunately their employees are not trained in the companys policies. I have many emails from the company that contradicts these forms that they send out.
Manager
Boyds,Alabama,
USA
ATTORNEY GENERAL
#3REBUTTAL Owner of company
Tue, March 31, 2015
Without knowing this persons information I can not comment on this post.
I can comment on our status with the Attorney General.
We have went to great lenghts to provide the AG with all the documentation, terms and conditions and web site information so that they can see all the things that each client signes..............before we provided services for them.
We welcome anyone who makes a complaint to the AG.
Before we do anything for a client we make sure that the read and signe all the documents.
We gladly provide all that signed information to any AG who needs it as a reference.
