David
Cleburne,#2UPDATE Employee
Fri, July 26, 2013
Here at Fun Town, we strive to fulfill all our customer’s needs and make sure they receive a quality product from us at a very competitive price. Providing excellent customer service is not something we do because it sells more trailers. It is simply the right thing to do. Therefore, we welcome every opportunity to make things right with each and every customer.
First and foremost, I would like to offer my apology for the frustrations you and your family has had in keeping your new trailer properly serviced and maintained. Thank you for sharing your experiences and the opportunity to resolve these, as well as any other, issues with your RV.
Our records reflect the following repairs have been completed. Please review and let me know if any were not done to your complete satisfaction. Of course, if there are any problems with your RV not listed, I welcome the opportunity to resolve them as well.
According to our records, all repairs were completed in mid March 2013.
Pursuant to our efforts to make things right, we requested and obtained Forest River’s authorization to extend your warranty an additional 12-months.
Attempts to reach you by phone have not been successful but I welcome a call from you in order that we may work through any issues that exist currently. I am typically in the office Monday through Saturday, 9-6.
Sincerely,
David KiddInternet DirectorCody N.
Mansfield,#3Author of original report
Tue, October 16, 2012
I did find the above report to be extremely useful and very informative. I really appreciate you taking the time to give me some insight into ways to address this. I have reached out to Gary Meyers today, and left a message. I will give some insight as to what that company does for me.
Update on the repairs;
I was notified today by the repair facility that they are still waiting on parts I believe this will put us at 6 weeks since the day I dropped it off. However the solution is going to be they will finish repairs on all other parts for stuff they can source locally and I will have the new counter tops installed at a later date when I can drop it back off. It is still an extremely slow process in which I am not used to.
Bubba Lee
REd Deer,#4General Comment
Tue, October 09, 2012
Talked to Mr Gary Meyers? He is the warranty Rep for that brand.
Be careful! He is just a paper pusher and will need to champion your case to management.
Phone him @ 574-534-4058
Ask him to return your unit to the factory for repair, give him a complete list of the LEGITIMATE faults on your unit. Do not include everything you have been upset about in the past, just what needs repair or has not been repaired yet.
Once you have a rapport establised, write a letter to him direct and ask for a 1 year extension for your warranty.
The factory repairs will take several months there and back, but the new trailer you bought will be the trailer you get from the factory.
If you upset this fellow, who will try his best to help you, Hire a lawyer.