- Report: #171580
Complaint Review: Furry Friends - Norco California
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Why?
Furry Friends
2772 Hamner Avenue Norco, 92860 California, U.S.A.
Phone:
951-278-8817
Web:
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Furry Friends ripoff, sells sick dogs! Will not cover $250 vet bills Norco California
Let me start off by saying, I should have known better and I wish I had heard of this site a week ago. I was too naieve to think puppy mills existed in my neighborhood.
My wife and I purchsed a cockapoo puppy from Furry Friends last week. That night after we brought him home he became very sick. At first we though it might be just nerves from being moved to a new home but we decided to take him to their recomended vet just to make sure. When some friends of ours heard where we bought him from they told us some of the stories they had heard. Thank God I did some research and came across this site. When my wife called them to tell them the dog was sick they said they would treat him, after what I read from others here, I did not want them to touch the dog. My wife told them we would be taking him to their recomended vet (which one of their employees works at, and is also has been our personal vet for years)
Turns out he has Coccidia and the vet hooks him up to an IV because he is so dehydrated. MY kids are upset because their new puppy has to spend all day at the vet and is so sick.
The next day, my wife and my mom take the bills to Furry Friends to ask them for a $250 reimbursement in vet fees since they sold us a sick puppy, They were trying to play it off like we wasted our money and needlessly took our puppy to the vet for a "NON LIFE THREATENING EMERGENCY" She said, "Non life threatening, he was throwing up and had blood in his diarea. What do they consider life threatening?
My wife was told that the manager was not in and they would only reimburse $11 because it was not life threatening. "My wife told her, you were at the vet's office when I brought him in, you knew how sick he was" She said, well you will have to talk to the manager when she gets in. My wife called later and talked to someone over the phone who said "The manager will not talk to you" My wife asked for the owners name and she would not release that information.
I will post an update, this is not over yet.
p.s. after treatment, our new puppy is so far improving in health.
Mike
Mira Loma, California
U.S.A.
My wife and I purchsed a cockapoo puppy from Furry Friends last week. That night after we brought him home he became very sick. At first we though it might be just nerves from being moved to a new home but we decided to take him to their recomended vet just to make sure. When some friends of ours heard where we bought him from they told us some of the stories they had heard. Thank God I did some research and came across this site. When my wife called them to tell them the dog was sick they said they would treat him, after what I read from others here, I did not want them to touch the dog. My wife told them we would be taking him to their recomended vet (which one of their employees works at, and is also has been our personal vet for years)
Turns out he has Coccidia and the vet hooks him up to an IV because he is so dehydrated. MY kids are upset because their new puppy has to spend all day at the vet and is so sick.
The next day, my wife and my mom take the bills to Furry Friends to ask them for a $250 reimbursement in vet fees since they sold us a sick puppy, They were trying to play it off like we wasted our money and needlessly took our puppy to the vet for a "NON LIFE THREATENING EMERGENCY" She said, "Non life threatening, he was throwing up and had blood in his diarea. What do they consider life threatening?
My wife was told that the manager was not in and they would only reimburse $11 because it was not life threatening. "My wife told her, you were at the vet's office when I brought him in, you knew how sick he was" She said, well you will have to talk to the manager when she gets in. My wife called later and talked to someone over the phone who said "The manager will not talk to you" My wife asked for the owners name and she would not release that information.
I will post an update, this is not over yet.
p.s. after treatment, our new puppy is so far improving in health.
Mike
Mira Loma, California
U.S.A.
2 Updates & Rebuttals
Mike
Mira Loma,California,
U.S.A.
Furry Friends RipOff Update
#2Author of original report
Thu, April 20, 2006
Since my first post I took all of my vet bills to them and they said they would not reimburse my expenses. I filed a complaint with the BBB and told them I would take further action if my expenses were not covered. They sent me a check for about 80% of the expenses and told me this was all I was going to get, I said fine but I will not stop here and I am not satisfied. She was very rude and accused me of threatening her. I told her to take it how ever she wants it but I will take this to the next level; I did not mention court or local media. The next day I received a cashiers chaeck for the balance.
Daniel
Redlands,California,
U.S.A.
How to handle this
#3Consumer Suggestion
Thu, April 20, 2006
The California puppy lemon law will help you with this. Go to leginfo.ca.gov and look up CALIFORNIA HEALTH AND SAFETY CODE section 122045. What follows is a lengthly law for dog (and cat) breeders and pet stores. Read it thoroughly. Then do the following: 1. Write a letter to the store. In the letter cite the law, and your costs. Tell them they have 2 or 3 weeks to send you your money. 2. If you don't get the money (and you probably won't) go file a small claims lawsuit at the San Bernardino County courthouse. They will help you file. 3). On the day of the trial, make sure you take your letter, your purchase receipts for the dog, your vet bills, and a statement from the vet of what was wrong with the dog. Then ask for reimbursement under the puppy lemon law. Make sure to include the costs of filing the lawsuit (probably less than $25) the cost of serving the subpoena, and the cost of mileage, time off from work etc. Good Luck. dan CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
