- Report: #1086375
Complaint Review: F.Y.E. Backstage VIP - Nationwide
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Author Not Confirmed
Why?
F.Y.E. Backstage VIP
Nationwide, USA
Phone:
1-877-351-2131
Web:
www.fyevip.com
Categories:
Business Rating:
(0)
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F.Y.E. Backstage VIP fye musicfye backstage vip passwww.fyevip.com Rip off- charged me....twice a month, after I had cancelled my membership! Nationwide
I went into FYE music in August 2012 and the clerk offered to sign me up for a free trail of the FYE backstage Vip pass, he told me its free for the first month and will save you $ off your transactions. Of course, I said sure sign me up, but will it cost me next month? He replied yes, its $11.99 per month there after, but here's a phone # to call and cancel next month so you wonn't be charged again. So September 2012 I called the # and an automated recording came on and cancelled my acct. I thought all was done, never thought about this again, until today!
I made the mistake of thinking this all was done and good, BAD IDEA!!! So today I look at the bank statement for that acct 1 yr later, and what do I find....TWO charges from FYE backstage VIP pass for $11.99 ...2!!!!! in one month! WHAT!!! I freaked out, seriously I cancelled this a yr ago, So I call the # and a rep got on the phone, she said she would again cancel my membership and refund $ 11.99 for the last two months. Ok thats fine but what about the double billing! No response, and no offer to fix that, unless I provide her with the original cancellation number! What I found odd is I never gave her a membership # or any personal info before she told me she would cancel my acct...hmmm! So I asked her how she had my info and she said by your phone # that came up when you called in, well if they can pull my whole acct without verifying 1 thing with me, I think they should be able to tell that this same # called last yr, Don't you!?
I am furious, I have spent the entire day looking for my original cancellation # from last yr, only to not find it! I'm very upset with this company for ripping me off, and I might add I don't shop at this store but 1 time per yr. I am partly at fault for not checking up on them and not paying attention to that bank acct, but whatever happened to honesty!!!
I think this company should be investigated as to how many people they are double billing and charging after the membership has been cancelled. I went though my bank statements and they charged me each month since Sept 2012 and a few months double charged me, I am calling my bank monday morning and banning any withdrawls by this company!! Just in case they decide to activate my membership without my approval AGAIN!
For anyone that is a member watch your bank statements cuz they may be ripping you off too!
I would also be very very interested in any class actions suits against FYE Backstage VIP pass.
