Dr. Kim Gambino
Clarksburh,#2REBUTTAL Owner of company
Thu, May 28, 2009
Dr. Kimberly Gambino Clarksburg, WV I have read this over and over trying to figure out who could have possibly had this experience in our practice. Then Dr. Dan and I sat down for hours and looked up anybody who purchased Isagenix or who has ever taken out a care credit. NOBODY fit this description. SO, who is this ANONYMOUS person who claims that we do ALL this horrible things? Here are a some questions: WHY didn't they put their name on this? WHY did they not come to us and voice a complaint of some kind? Wouldn't you want the doctors know that you were not happy with their services? WHY didn't they fill this out on their comment form we ask on their 12th visit? HY didn't they report it to the Better Business Bureau? WHY didn't they ask for their money back on the Isagenix? There is a 30 day money back guarantee? WHY was this put on the web right around the time we had fired some employees? WHY was the ONLY good thing they said was about the massage? WHY were the massage therapists let go during that time? WHY did Drs Gambino never have malpractice insurance until they practiced in WV (it is a state law in WV that all doctors have malpractice ins.)? BECAUSE WE DO NOT MALPRACTICE. We are here for the people and to serve them the best way we can. We are constantly going to seminars to learn more so each person can have a great experience with Chiropractic and their own personal life. The only malpractice we have ever done was to give away over 1 million dollars in care. When we first started in practice 17 years ago, we let people pay whatever they could afford and if they had no ways of paying we would barter whether it be fresh veggies, babysitting, or cleaning the office. Many never paid anything. Today in this insurance world, we cannot do that and still be a legal practice. They said if we give it free to the people then we must offer the same discount to the insurance companies. So now we MUST charge for everything that we do and it MUST be documented. WHY was Larry so quick to make judgments on us without knowing the whole story? We are all drawn toward negative news or gossip. I too find myself going in that direction if I am not careful. WHY was Larry reading negative information on Isagenix if he truly believes in the product? Maybe he was trying to validate why he likes it so much? Maybe he wasn't sure if this is something he wants to get into? Maybe you are not sure if you want to try Chiropractic or try Isagenix. Maybe you are not sure who these people (Drs. Gambino) are and want to learn more about what they have to offer. I carry Isagenix in my office and have for 2 years now. I love the product and use it daily. I have it there for my patients. The only resaon I tried it was because WV is one the top states in obesity. I do not have a weight problem but I am always looking for a way to help my patients. I tried it after I had a patient that was too big to x-ray. I make very little money on it because I do not work it as a business. I would like to work it as a business but have not taken the time. Money back guarantee is real. I have had only 2 people send it back and they both had part of their colon removed. For some reason it made one constipated and the other have the runs. Larry I am sorry that you are so quick to judge someone you don't even know and someone who has serviced mankind for 17 years just to make this world a better place. SO, If you are stumbled onto this site and you reading this please make your decisions on facts instead of what someone else has written. Look up things for yourself and do what you feel is best for you and your family. Only you live with your conscious. If anyone has ANY questions on anything they have read here or anything else about us, please feel free to contact us at [email protected] or our office number 304-623-7800 Thank you for your interest in Chiropractic and your health! Dr. Kim Gambino
Larry
Glen Burnie,#3Consumer Comment
Fri, August 29, 2008
Hi, I could not help but be moved by the pain in your words - What a terrible thing to live through. Before I go further, I need you to know that I am an Independant Associate of the Isagenix Company. I can assure you that the behavior you have described is not even close to what I have been trained to do in the conduct of building a business. I only have a couple of suggestions and they are: Contact your BBB and file a complaint, then contact your Licensing Commission and see if there is a complaint procedure for Chiropractors. You may also call the customer service number printed on your Isagenix products and they can direct you to someone who will listen to you and help you resolve the part of your complaint relating to the Isagenix products. You may also go into your back office and chat with customer service, if that is more convenient. I'm not clear what you were told about the Isagenix product line or how you were taught to use the products. I do know that I have never felt better and have not personally encountered anyone who has not had similar responses, when properly trained (followed the instruction booklet included with your 30-day plan) I hope this helps you find resolution. Larry