Complaint Review: GamerPC.Net - Detroit Michigan

If you have had contact with GamerPC.Net, or are thinking of buying a system from this individual, please see my letter to him:

Hello.

I am absolutely disgusted at the service I have received from Gamer PC.

My computer was built by Gamer PC a little over a year ago - which I paid a "pretty penny" for... I experienced major malfunctions (apparently that of a bad motherboard and power supply) beginning in October 2004 that resulted in the complete shut down of my system. Upon talking to Greg Banion, I was told to send the PC back and he would take care of it. This is what I did on November 2, 2004 via 3-Day air mail.

It was personally suggested that I buy from this "company" rather than a retailer because of the quality support and knowledge that would come along with the computer system. However, this is NOT what I have experienced. After two months of having my computer, Greg Banion (after many failed attempts of email and phone contact) finally sent my computer back to me without any official contact. Then, upon receiving my PC back, I am left with several problems that I feel are completely unnecessary for me to have to deal with after the lengthy and unprofessional delay of return and communication on the part of Gamer PC as a business entity.

While the computer is running, I am experiencing these lasting problems: the colored lighting in the tower (which was working when I sent the computer in) no longer works, a necessary wire to connect the external port of my sound card to the mother board was not sent back with the computer (it was completely ! installed when I sent it to Gamer PC), and further - there is a "system administrator" account set up somewhere on my system which now restricts my access to change settings and options on my computer that I previously has access to. Additionally, a CD was located in the E drive of the PC when I sent it out to Gamer PC that I forgot to remove, a Triton Korg Sound Sample disc, that was not in the E drive upon the return of the computer.

This $35 CD had previously been used on a regular basis to make music (one of the primary functions of my computer).... I have contacted you regarding these problems and have not received any response to date. This does not surprise me, as your customer service skills have proven to be non-existent throughout this entire process. I am demanding immediate reply as what I should do about these issues and am notifying you that further action will be taken if necessary. I spent a lot of money purchasing this computer! from Gamer PC and have documented my attempts of contact with your company over the last several months.

The lack of service and bold ignoring that have gone on is really surprising from a company who is linked up to so many "important" web sites to depend on advertising. Further your web site states that you have "Friendly help without the techno-jargon" along with "Live Sales and Support" and "Unlimited live support all year round", which I am finding is conditional on the basis that if you have already bought a computer from Gamer PC these are NOT so - in my experience, these appear to be intended for new customers that have not already paid for their systems.

Katie

Phoenix, Arizona
U.S.A.