Cooper
Denison,#2UPDATE Employee
Mon, December 01, 2008
Manufacturers have either pushed back release dates or not been able to fulfill promised shipments. We never know this until the last minutes. The 360s were like that and so were the wii's. This wasn't gamestop's fault, it was micro$oft and nintendo's for poorly allocating to us. We are supposed to get at minimum enough for our reserve customers. If that doesn't happen then the remaining reserves are taken care of before we sell to the public. You could have with no problem gotten a refund and went elsewhere, providing you could've found one. This has happened to games and other reserve products. We really never know until the last minute.
Jeremy
Columbia,#3Consumer Comment
Sun, February 05, 2006
I would first like to say that I do not work for Gamestop, but I work for another video game store in direct competition. I'm not really here to defend Gamestop, as I disagree with some of their practices also. However - not only consumers, but many stores, got the shaft in regard to Xbox 360 allocations. I know in my company, that we were originally told to continue taking pre-orders until about September, at which time they told us to inform customers after that point that any pre-orders would be considered "second allocation." We were led to believe that the second allocation would follow shortly after the initial shipment (before Christmas). Microsoft had originally stated that they planned to ship 1.4 million units before the holidays; that number was later scaled back to 400,000. We stopped taking pre-orders altogether in October. The company informed us at this time that we would be receiving enough units to cover all customers who had pre-ordered before about mid-July, and everyone else would be second allocation. However, the units we actually received were not enough to even cover the pre-orders from mid-July back. My point is that we, as employees, simply passed along the information that we were given by the company, which they received from Microsoft. So, the blame for the misinformation here should fall on Microsoft. I don't know how Gamestop handled all this, but I imagine that they had nearly the same problems that we had. I wouldn't imagine that the employees had any idea in July that you would not be receiving your system... like us, I'm fairly certain that they believed what they told you and thought you would be receiving a system. I would just like it to be known that retailers actually had very little control over this situation and that we are all just as frustrated as our customers. If you want to point fingers, however, I feel they should be aimed at Microsoft.
Bettie
Riverside,#4Consumer Comment
Wed, January 04, 2006
They did the same thing out here at this gamestop!! I was about to put mine aside with them as well, but someone (an ex employee) let me know that they didn't even know how many systems they were going to recieve! No stores knew how many they were getting, that's why they weren't accepting pre-orders. I was just walking by there yesterday and there was quite a few people outside complaining about not getting their 360 and not being told when they would! Most of the people there had already paid it in full. I thought it was only this gamestop but i guess not.
Cory
San Antonio,#5Consumer Suggestion
Sun, November 06, 2005
Simple solution. Demand a refund and take your business someplace else. "Gamestop has on multiple occasions lied to me and others....", and you continue to shop there? HELLO