- Report: #327089
Complaint Review: Garmin - Internet
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Garmin
http://www.garmin.com/garmin/cms/home/support/supportcontact Internet, U.S.A.
Phone:
800-800-1020
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Garmin sells outdated mapping software and their techs are very very rude Internet
I purchased a new Nuvi GPS in April of 2008. I registered it with Garmin. The new 2009 maps come out at the end of April 2008. You can buy them on eBay now. Garmin techs keep telling me that they are not out yet. One tech finally admitted that their dealers had the updates but not Garmin. I am supposed to get a free update but they have no idea when. Maps are sorta important to a Towing Company. Since I have already registered this device Garmin says I cannot take it back for a refund. I am stuck With a brand new device with outdated software. This thing is as worthless as an atlas with pages missing.
Ours Towing
Memphis, Tennessee
U.S.A.
Ours Towing
Memphis, Tennessee
U.S.A.
2 Updates & Rebuttals
Imalawyr
Millington,Tennessee,
U.S.A.
Garmin has a attitude problem.....
#2Consumer Comment
Sat, April 19, 2008
I purchased a new 2610 the same month they had the last update last year. I believe it was in July (2007). I finally got my update disk last month (March 2008). I am still trying to get a unlock code for the alleged free upgrade. Now Garmin tells me they cannot generate a unlock code because they are expecting to release something that is already for sale on eBay but THEY don't have yet. http://cgi.ebay.com/GARMIN-MAP-UPDATE-2009-CITY-NAVIGATOR-NORTH-AMERICA-NT_W0QQitemZ200217436384QQihZ010QQcategoryZ73333QQssPageNameZWDVWQQrdZ1QQcmdZViewItem I have spent over 7 hours on the phone total trying to get a unlock code. I have been treated like crap when I finally did get someone. Frank was the worst of them all. I have since changed over to Cobra GPS systems. The truck drivers like them. Garmin used to not have competition. They got a bad attitude. Now everybody and their brother makes a GPS. Garmin still has an attitude.
Adolph
Elkhart 46517,Indiana,
U.S.A.
Garmin map software inaccurate...I agree!
#3Consumer Comment
Fri, April 18, 2008
I have three Garmin GPS devices, and strangely, the base maps that came in the older units are more accurate than the subsequent "updates". Too much of the time my Garmin devices with the updates show me out in the middle of a corn field instead of on the Federal or State hiway on which I'm travelling. . I also have Delorme devices, and have found their yearly "updates" are apparently a reissue of last year's software. A rip-off! . For use in a laptop, Microsoft "Streets abd Trips" is quite satisfactory, and will work with most USB "pluggable" GPS receivers. That's, of course, if you have the space to carry a laptop. Very good trip planning. . My most recent GPS purchase is a (bottom of the line) "TomTom" one. Granted, this is the most recent (newest) device, but it's now my favorite. All software pre-loaded, and the most intuitive GPS device I've ever used. Its "3D" view is fantastic! Absolutely SHAMES my Garmin 2610 that cost 3X as much.
