#20
Mon, December 31, 2001
They filed the following to the above Rip-Off Report: Their email: [email protected] Their name: Julie Lleras Their relationship to the company: Owner Rebuttal: Bought Gateway computer in July 2001. Nothing but problems from day 1. New Video card in November 2001, new motherboard in November 2001 Spent approxiamately 20 hrs from November to December with Tech support and Case management personnel. Finally sent computer back to South Dakota because the Gateway Store here in NJ had no clue as to what they were doing. My son had to install both the Video card and mothetboard. No compensation for that. Is that fair for someone who spent $1300 on a "brand new Gateway Computer"? I still have problems, so my next step is the BBB. Lay off Gateway!!!
#30
Sat, June 23, 2001
I finally got in touch with the Sioux City BBB, and within 36 hours, I had been promised a whole brand new computer, with a huge upgrade, which they are sending to me Next Day Air.
It appears now that they are making serious efforts to fix their problems with the PC's and the people. A million
thanks to this site for all its help!!
#40
Wed, June 13, 2001
Hi. I'm not sure if this counts, but there have been further
developements on the Gateway thing. My hard drive started to make strange ratchet noises, so a tech told me to insert my Restoration kit disk #1, which I foolishly hadn't opened yet, and when I did, it was cracked.
I tried to get a replacement, but it's considered "Software", and the software warranty is up. So it will cost me $25 for a new one. I screamed and hollered, but they said, nope: 25. ...except for the catch: they don't have any - and
have stopped making them! And lately the PC has been booting up in the F8 screen - the one leading into safe mode. The techs says that this is a sign that something is wrong.
Something wrong with a Gateway computer? I don't believe it!
Good luck to you all.
Linda H - [email protected]