Customer Care
Boston,#2UPDATE Employee
Fri, June 04, 2010
Gazelle is the nation's largest reCommerce company, providing a practical, responsible, rewarding way for consumers to get value for used electronics. Today, we accept products across a wide range of categories and have found a new home for more than 200,000 used electronics, while responsibly recycling thousands more.
We understand and respect that you may feel that the price for your item was too low, and for this I am sorry. We specialize in assisting customers who don't want the hassle of selling their used items themselves. We make every effort to keep our costs as low as possible so that we can pay as much as possible for the used items our customers are trading in to us. We understand that you may have concerns about the legitimacy of our company, this is why we are an accredited member of the Better Business Bureau. Currently our company carries an A rating. Please feel free to check out our company listing on the BBB website. ( www.bbb.org/boston/business-reviews/internet-services/gazelle-in-boston-ma-100835/#bbbonlineclick )
We also partner with some of the countries largest retailers and manage trade in programs for them. If we were not so highly rated and shown the success record that we have achieved over the last few years this would not have been possible.
Also our customer care team is available 7 days a week to help if you have questions or concerns, we can be reached by Live Chat or email. Our hours of operation are Monday - Friday 9am -10pm EST, or Saturday and Sunday 12 pm - 8pm EST.
Please come by and let us know if we can answer any questions that you may have.