Marie Antoinette
Kyle,#2Consumer Suggestion
Fri, August 22, 2008
I haven't hadd any problems with their customer service. The only thing that bothers me is that when I send in the payment they allocate the payments and split them between all the charges. They don't apply the ONE single payment to the promotional expiration date that is ending the soonest. But no matter... I am sorry to hear of the situation you were in but I am glad you were able to get it fixed, or so it seems? I usually make ALL my payments to any creditors I owe through my online bill pay with my financial institution. This way I know where my payment is and when it will get there, and assure it will arrive on time, or on the due date I set. This way your bank will cover and refund any fees incurred if the payment is lost or any other anomoly happens. This also keeps a safeguard on those pesky decimals! In case you accidentally misplace the decimal and realize it not long after the payment is sent through your bank, you may contact your bank and stop payment on that check and just issue another one. Now, I have never used the online payment system on the GEMB website for CareCredit. Like I said, I pay them through my online bill pay and it's only a next day delivery which means if I set my payment to be there on the 25th it will go out the night before and post to my account of the 26th, in the morning showing it was withdrawaled from my account on the 25th. The same day as the due date. This way it's there on time, accurate, and/or extra fees.
Marie Antoinette
Kyle,#3Consumer Suggestion
Fri, August 22, 2008
I haven't hadd any problems with their customer service. The only thing that bothers me is that when I send in the payment they allocate the payments and split them between all the charges. They don't apply the ONE single payment to the promotional expiration date that is ending the soonest. But no matter... I am sorry to hear of the situation you were in but I am glad you were able to get it fixed, or so it seems? I usually make ALL my payments to any creditors I owe through my online bill pay with my financial institution. This way I know where my payment is and when it will get there, and assure it will arrive on time, or on the due date I set. This way your bank will cover and refund any fees incurred if the payment is lost or any other anomoly happens. This also keeps a safeguard on those pesky decimals! In case you accidentally misplace the decimal and realize it not long after the payment is sent through your bank, you may contact your bank and stop payment on that check and just issue another one. Now, I have never used the online payment system on the GEMB website for CareCredit. Like I said, I pay them through my online bill pay and it's only a next day delivery which means if I set my payment to be there on the 25th it will go out the night before and post to my account of the 26th, in the morning showing it was withdrawaled from my account on the 25th. The same day as the due date. This way it's there on time, accurate, and/or extra fees.