- Report: #813229
Complaint Review: GE Money Bank - Internet
Reported By:
Mike1 -
Santa Ana, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
GE Money Bank
Internet, United States of America
Phone:
Web:
www.walmartmoneycard.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
GE Money Bank Green Dot Corporation Sold me the card, I'm unable to use the balance, unable to reach them Internet
I bought the WalmartMoneyCard card at the Walmart store for cash for use on the Internet. I went on to activate it using the phone provided on the card. I did not want to get the permanent card, just to use the balance I put on it when I purchased it. Hence I did not provide my SSN. The representative forwarded me to do the activation over the Internet. I went on their website and tried to activate it. And got a warning message that without SSN I would only be able to use the temporary card. That is what I wanted, but the website did not allow me to continue. So, I called their activation line again. The representative told me that he activated the card. I went to the store in half an hour and my card was not working. After talking over the phone the representative told me that the card is pending activation. On my question why, he replied that something did not match in their database. I requested refund, to be sent to the specific address and the name to which the refund should go to. The representative said that he cannot change some info they put on my account and hung up on me. After that their phone system does not let me through to a representative and simply disconnects me!
The end result is: The card is not active, I am unable to reach them, I am unable to get the cash, I have no idea where my money is and what is in their records/database. Isn't that a definition SCAM?
2 Updates & Rebuttals
Mike1
United States of AmericaAnd the story continues...
#2Author of original report
Mon, February 13, 2012
I called them up and got to a representative, judging by the accent she is again is in India call center. After talking for about a minute and explaining the situation, she hang up on me. Well, some may ask was it something with the phone line may be on my end? But, I was forwarded to their service evaluation line. Guess there was no problem with the phone line. So, I decided to provide my feedback.
First couple of questions were if I am dissatisfied. Of course! Then the question "were you dissatisfied because (a) the representative spoke too fast or (b) because he had an accent"? That are all the choices. Really, when somebody hangs up on me which option should I pick?
I call them up again, and again it seems to the same call center. That time they say that they sent the refund a few weeks back. Well, if they sent it I should have received, but I didn't. So, I am asking to resend it. They agree and say it will arrive in 7-10 business days. But again the time has passed and no refund! I live within the driving distance from them and I don't think they can blaim it on the mail delivery.
Oh, now they are shifting towards the game, "we sent you, but you did not receive it, but we sent you, but you did not receive it".
It seems that this company is holding to MY MONEY whichever way they can.
Green Dot Corporation
Monrovia,California,
USA
Green Dot Corporation Response
#3UPDATE Employee
Wed, December 28, 2011
We apologize for your experience. We have done our best to communicate our requirements for registering a Green Dot Prepaid card on our website and packaging. Federal law requires us to obtain, verify and record your name, address, date of birth, and Social Security number when you register a Green Dot Card. If you do not want to provide this information we will in some cases allow you to use the temporary card. We still need to verify that the information provided is acceptable for activating the temporary card. When a refund is requested, it will automatically be sent to the address on file (the address you provided to us). We understand this card is not for you and we want to get you your funds back. Please contact customer support using the number on the back of your card. If you are not able to get through because your information does not match the account or you do not know the information you provided, send an email to [email protected]. Make sure to include information so we can reach you and an explanation of the issue.
