- Report: #15592
Complaint Review: GE-Zurich - Dallas Texas
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GE-Zurich
Dallas, 75355-1726 Texas, U.S.A.
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Ge-Zurich's Warranty more like a "If we want to fix it" coverage
I sent my laptop in that was covered under a Ge-Zurich warranty. I had buttons on my keyboard not working, fan stopped running, cd runs loud and vibrates. They sent me a box to return my laptop for repair, and i received my computer back a week later with a note saying they are not going to fix my computer. They said that an unauthorized service center had previously repaired my computer (which was the manufactuer of my laptop) and that there was physical abuse to the laptop. The physical abuse was something loose inside the case, which it had been like that for more than a year and a half and was not the result of physical abuse. But the icing on the cake was that after i read that Ge-Zurich wouldnt cover my computer underwarranty I opened my computer to find that my LCD screen had two large cracks in the display. I have yet to follow up on this report.
Nick
Kalamazoo, Michigan
Clickhere to read other Rip-off Reports on Zurich
Nick
Kalamazoo, Michigan
1 Updates & Rebuttals
Will
Ennis,Connecticut,
Blame where blame is do.
#2UPDATE Employee
Sat, March 16, 2002
Lets take a minute to cool down and use our heads. To me it would seem you had a unit in fair condition when you sent it in. It gets to use and is damaged beyond repair. Now who might have touched the unit from the doorstep of the house and the door step of the service center?UPS? maybe FEDEX? Your issue is with the carrier. We will fix the issue with your computer. Once you get the unit fixed to the proper condition by the carrirer or who ever is involved in the shipping then we have no problems fixing the pc. If your laptop was fixed by Compaq. Then Contact our CR (Consmuer Relations) deparment and let them know. Quite frankly, I think you still may have a debate. You should follow up and we can get you in touch with the carrier of the package and CR can make sure That the service center realizes that you are no responsible for damge on the laptop. Remember, Patience is a life saver. Had you been patient with the service routine, that lots of people go through with us every day and are satified, and followed up with are CR deparment and tried to contact the people who actually have you laptop during shipping your laptop would probably be sitting on you table inb good condition right now. Also remember, The company has a service routine setup with the presence of mind to know that situations such as yours may come up. and there is a protocol to follow. When you try to break protocol for a service that is set in place by a company you start to have problem and even issues with the people providing service. Work from with in the company and with in company guidelines and find a way to get you laptop fixed with in the company guidelines. I say we have not completely denied you. You just can't get service through teh normal methods. If you choose to give up that is your decision. But i think there might be another way for you to get you laptop fixed that is worth looking into.
