- Report: #703139
Complaint Review: Geek Squad Data Recovery - Houston Texas
Reported By:
KaramoreOT -
Houston, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Geek Squad Data Recovery
5133 Richmond Avenue Houston, 77056 Texas, United States of America
Phone:
713-552-1512
Web:
http://stores.bestbuy.com/291
Categories:
Business Rating:
(0)
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Geek Squad Data Recovery Hard Drive Data Retreival laptop is a complete scam and nothing more Houston, Texas
I purchased my laptop from this particular Best Buy about a year ago and was sweet talked into purchasing the additional warranty plan Best Buy and it's Geek Squad partners offer. If anything was to crash or fail on my laptop, I would have it repaired courtesy of them. I should have read the fine print before doing so, cause now all I have is a fixed computer, but all of my data is gone.
I don't know how, but out of no where my hard drive in my laptop crashed. I immidiatly brought my notebook to Best Buy/Geek Squad whatever you want to call them in for repair. I was politely told that my warranty only covers my hard drive and they would be glad to provide me with a new one, however should I want my data restored and recovered from the failed drive it was going to cost me since my warranty I purchased from them did not cover such damages.
This was never mentioned to me originally. I was angry at this point and wanted to speak with a manager. The manager politely told me there is nothing they could do as those are the terms and services, the conditions which apply to each and every customer and I wasn't any different. He did tell me Geek Squad will be able to help me and for the cost of $149 perform diagnostics and see what needs to be done in order to recover my data. To do this they would require the payment upfront and would ship my hard drive out of state to a certain repair facility.
Having no choice and needing my data back I had them go ahead and do it. About 4-5 days later I received A quote. $2600+ it will cost to recover my data. I nearly flipped. I thought I misheard, but no, I heard correctly. The $149 I paid was just for the diagnostics, doesn't offset from the recovery cost. Also the cost of the recovery was nearly twice as expensive as the laptop I purchased from them with an additional 3 year warranty. I am disgusted with the service I received. I had to start all over and recreate anything I can, but most of the information and data has been lost PERIOD.
In addition I am out the $149 I paid for the diagnostics. What a B/S sales tactics and unfair towards the consumer. I since then made calls on daily basis to best buy but it's gotten me no where. I strongly suggest backing up your data and not purchasing the warranty plan cause it won't get you anywhere.
One pissed off consumer...
I don't know how, but out of no where my hard drive in my laptop crashed. I immidiatly brought my notebook to Best Buy/Geek Squad whatever you want to call them in for repair. I was politely told that my warranty only covers my hard drive and they would be glad to provide me with a new one, however should I want my data restored and recovered from the failed drive it was going to cost me since my warranty I purchased from them did not cover such damages.
This was never mentioned to me originally. I was angry at this point and wanted to speak with a manager. The manager politely told me there is nothing they could do as those are the terms and services, the conditions which apply to each and every customer and I wasn't any different. He did tell me Geek Squad will be able to help me and for the cost of $149 perform diagnostics and see what needs to be done in order to recover my data. To do this they would require the payment upfront and would ship my hard drive out of state to a certain repair facility.
Having no choice and needing my data back I had them go ahead and do it. About 4-5 days later I received A quote. $2600+ it will cost to recover my data. I nearly flipped. I thought I misheard, but no, I heard correctly. The $149 I paid was just for the diagnostics, doesn't offset from the recovery cost. Also the cost of the recovery was nearly twice as expensive as the laptop I purchased from them with an additional 3 year warranty. I am disgusted with the service I received. I had to start all over and recreate anything I can, but most of the information and data has been lost PERIOD.
In addition I am out the $149 I paid for the diagnostics. What a B/S sales tactics and unfair towards the consumer. I since then made calls on daily basis to best buy but it's gotten me no where. I strongly suggest backing up your data and not purchasing the warranty plan cause it won't get you anywhere.
One pissed off consumer...
5 Updates & Rebuttals
Ramjet
Somewhere,Michigan,
U.S.A.
Backup is cheap and easy
#2Consumer Comment
Wed, April 13, 2011
After PCs of various types have been around since the early 80's, I thought everyone knew that NO service organization guarantees your data, that's YOU'RE job.
I worked for years as the Tech Director at a school system with about 700 computers. Whenever we had any serious problems reported, we just reimaged the computer remotely, everything was gone. Our users all knew that they were responsible for their own data and kept anything they wanted to save backed up.
Drives are so cheap and easy these days plus the online backups mentioned earlier that there is no excuse for not having your data backed up except either laziness or ignorance.
The $2,600.00 price is for someone using much higher level software and knowledge to TRY to recover as much data as possible. In some cases it might be worth it.
You actually owe them an apology for demonstrating your lack of knowledge
The warranty is strictly for hardware, everyone knows that.
Kay
Springfield,Ohio,
USA
This Is Not Their Fault
#3Consumer Comment
Wed, April 13, 2011
I hate to say it too, but it's not their fault, you should back up your stuff. Best buy offers back up services and there are places like Carbonite at about 55.00 a year that will make a carbon copy of your files. If you read the warranty, it doesn't do data recovery, this is one of the things you need to do as a computer owner.
lphizer
Deerfield,Illinois,
United States of America
Thisis not their fault
#4Consumer Comment
Mon, March 14, 2011
Usually I'm not the one to be defending Geek Squad or Best Buy for anything they do or in certain aspects on how they act, but in all reality this is something you should've been aware to start with.
lphizer
Deerfield,Illinois,
United States of America
That's yoyr fault
#5General Comment
Mon, March 14, 2011
Yea, that's your fault on that one. They didn't do anything.
coast
USACustomer is totally at fault
#6Consumer Comment
Sun, March 06, 2011
Data recovery is not covered by any computer warranty. Basic computer operation includes maintaining a backup of your stuff.
Not a rip off.
