- Report: #966828
Complaint Review: giftcards - Internet
Reported By:
swimh20polo -
Long Beach, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
giftcards
Internet, United States of America
Phone:
1-800-973-6671
Web:
www.giftcards.eu
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
giftcards A gift card was sent to my address without a return address. Company wanted more information to activate card. Internet
Report Attachments
My elderly father received a gift card in the mail with the Master Card logo. A letter was attached with minimal information (Red flag #1). I noticed it had my brother's email address. When I called the phone number, it gave me directions to activate my card. There were two options (Red flag #2 ): 1) Look for an email from the gift card company and follow the directions within it OR 2) Send a text message to a certain phone number.
My father doesn't use text message service under his mobile phone provider. So I called again to speak to support, and they said they couldn't activate my card and they couldn't tell me why I received this gift card or who it is from (Red flag #3). I found that really strange. So I tried looking through his emails and there wasn't a email from the gift card company anywhere. Which forces me to send the company a text message from my mobile device. I called the company again to speak to support and I immediately noticed it was the same person on the phone (Red flag #) and as soon as I spoke, they hung up (Red flag #4).
I provided the phone numbers that were on the letter below.
1-800-973-6671 9AM EST to 9PM EST Monday - Friday
1-888-676-5379 24/7 Voicemail Support - all messges returned within 24 hours
In the fine print at the bottom of the letter, it shows:
Consumer advisory - Giftcards International Pte Ltd., the holder of the GiftCard stored value facility, does not require the approval of the Monetary Authority of Singapore.
I hope all of this will help in catching the person or people responsible.
My father doesn't use text message service under his mobile phone provider. So I called again to speak to support, and they said they couldn't activate my card and they couldn't tell me why I received this gift card or who it is from (Red flag #3). I found that really strange. So I tried looking through his emails and there wasn't a email from the gift card company anywhere. Which forces me to send the company a text message from my mobile device. I called the company again to speak to support and I immediately noticed it was the same person on the phone (Red flag #) and as soon as I spoke, they hung up (Red flag #4).
I provided the phone numbers that were on the letter below.
1-800-973-6671 9AM EST to 9PM EST Monday - Friday
1-888-676-5379 24/7 Voicemail Support - all messges returned within 24 hours
In the fine print at the bottom of the letter, it shows:
Consumer advisory - Giftcards International Pte Ltd., the holder of the GiftCard stored value facility, does not require the approval of the Monetary Authority of Singapore.
I hope all of this will help in catching the person or people responsible.
