- Report: #847807
Complaint Review: Gifts for Professionals - Internet Internet
Reported By:
Martin -
Cooksville, Tennessee, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Gifts for Professionals
1101Chatham Pky, #A6 Internet, 31408 Internet, United States of America
Phone:
912-238-2761
Web:
http://giftsforprofessionals.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Gifts for Professionals TERRIBLE CUSTOMER SERVICE! Internet, Internet
TERRIBLE CUSTOMER SERVICE! After patiently waiting 3 months for a backordered item I purchased, I recently called to check on its status. The customer services agent was at a loss regarding WHEN or even IF the item had been ordered, since being on backorder 3 months prior. She explained that there was absolutely no way of tracking this information; of knowing if my back-ordered product had been ordered, as well as when it would/could arrive.
I could not believe the ridiculousness of this insanity! I asked for a manager and was put through to a voicemail. To-date, I have never received a call back. Then, come to find out in an email that same day, the Sales Manager- Heather Raymond took it upon herself to cancel my order after hearing of my dissatisfaction and confusion regarding my order; apparently from the sales agent.
When I called days later hoping to speak to any-type of manager, I was told a strict NO, and that I was obviously a disgruntled customer, and I should move on with my life! WOW! The most mind boggling thing of this entire situation is that at NO point in any conversation was I rude or obnoxious in behavior to anyone! I simply wanted information regarding the status of my purchase order! I would not, could not; trust this company for anything!
I could not believe the ridiculousness of this insanity! I asked for a manager and was put through to a voicemail. To-date, I have never received a call back. Then, come to find out in an email that same day, the Sales Manager- Heather Raymond took it upon herself to cancel my order after hearing of my dissatisfaction and confusion regarding my order; apparently from the sales agent.
When I called days later hoping to speak to any-type of manager, I was told a strict NO, and that I was obviously a disgruntled customer, and I should move on with my life! WOW! The most mind boggling thing of this entire situation is that at NO point in any conversation was I rude or obnoxious in behavior to anyone! I simply wanted information regarding the status of my purchase order! I would not, could not; trust this company for anything!
