Complaint Review: Gilded Rose Royal - Jalisco

We were offered $500 to attend a meeting the next day for 90 minutes, which included a taxi ride from our hotel and breakfast.  We took the taxi to the office in Playa De Carmen, Mx.  When we arrived the man who said he will give us $500 said he can't give us that much because we only had 1 credit card.

We met with Helena and she walked us over to the mall where we went upstairs to a restaurant to eat the free breakfast. Helena walked us back to the office where she proceeded to ask about our owned timeshare.  She went into a back room for a few minutes and came back with a piece of paper with an offer to purchase our timeshare.  We never said we wanted to sell our timeshare.

Helena said they will offer us $38,600.00 USD to  purchase our timeshare, if we join their Gilded Rose Royal Program.  To join the Gilded Rose Royal Program they need $10,000. that day and charge that amount on credit cards

Livingston Property Service:  Av. Adolfo Ruiz Cortines 1344, col. Tabasco 2000, Villahermosa, Tabasco, 86035.  This is the company that is offering $38,600. USD for our timeshare.  Helena went into a back room and came out to hand us a check made out to us in the amount of $5,790. as a deposit to purchase our timeshare.

We were asking a lot of question about the Gilded Rose Royal and Helena brought over Richard Bell to answer our many questions.

We decided to go forward with the sale of our current timeshare and join the Gilded Rose Royal Program at the expense of $20,000. total for the membership.  When we arrive back home we were to wire the remainer $10,000. dollars to MANCINI MANAGEMENT SA DE CV, within 7 days. We were given a Certificate for a 2 bedroom unit at any of thier premier resorts in Mexico instead of the cash.

We would be under contract with Livingston Property Service and would recieve the funds from the sale within 3 weeks after we WIRE $3,000. more to ACTIVE the contract.

The next day after signing the contract we went back to Playa De Carmen, MX to cancel this contract.  They told us if we cancel the contract they will only refund $1,410. of our $10,000. we gave them on credit card the day before.

We would not accept that loss, so we left it as it was until we get back home.  Once we were home I emailed (Registered email) Gilded Rose Royal to cancel our membership and the sale of our timeshare.

Emailed Richard Bell ([email protected]) also to request a refund of $ 7,586.21, because in the contract the closing cost is non-refundable ($2,413.79).  he did not respond.

6 days later, Livingston Property (Rob Zavala-Chief of Customer Servie) was contacting ([email protected]) me to Wire the $3000. to activate the account.  I replied to the email to tell him we are cancelling this contract.

The CEO-Mary Peterson contacts me by phone asking how we can work this contract out so we are both happy.  We worked together to get the issues resolved.

August 14, 2017 I was wanting to use the program to purchase airline tickets.  I contacted Gilded Rose Royal by email to request the tickets.  They emailed me with a Preliminary Reservation Ticket that day (0755).  They said "It is important to let you know that as policy you may receive this confirmation up to 30 days prior to your trip, but rest assured you will get these confirmation as soon as it is available.

Today 11/09/2017 I have not received anything from them.  I have emailed them at over 5 different email addresses, clicked the reservation button on the website, went on Facebook and called several phone numbers and can't find anyone.

Facebook account has been closed down.  

We were offered $500 to attend a meeting the next day for 90 minutes, which included a taxi ride from our hotel and breakfast.  We took the taxi to the office in Playa De Carmen, Mx.  When we arrived the man who said he will give us $500 said he can't give us that much because we only had 1 credit card.

We met with Helena and she walked us over to the mall where we went upstairs to a restaurant to eat the free breakfast. Helena walked us back to the office where she proceeded to ask about our owned timeshare.  She went into a back room for a few minutes and came back with a piece of paper with an offer to purchase our timeshare.  We never said we wanted to sell our timeshare.

Helena said they will offer us $38,600.00 USD to  purchase our timeshare, if we join their Gilded Rose Royal Program.  To join the Gilded Rose Royal Program they need $10,000. that day and charge that amount on credit cards

Livingston Property Service:  Av. Adolfo Ruiz Cortines 1344, col. Tabasco 2000, Villahermosa, Tabasco, 86035.  This is the company that is offering $38,600. USD for our timeshare.  Helena went into a back room and came out to hand us a check made out to us in the amount of $5,790. as a deposit to purchase our timeshare.

We were asking a lot of question about the Gilded Rose Royal and Helena brought over Richard Bell to answer our many questions.

We decided to go forward with the sale of our current timeshare and join the Gilded Rose Royal Program at the expense of $20,000. total for the membership.  When we arrive back home we were to wire the remainer $10,000. dollars to MANCINI MANAGEMENT SA DE CV, Acct#021320040594830081 within 7 days. We were given a Certificate for a 2 bedroom unit at any of thier premier resorts in Mexico instead of the cash.

We would be under contract with Livingston Property Service and would recieve the funds from the sale within 3 weeks after we WIRE $3,000. more to ACTIVE the contract.

The next day after signing the contract we went back to Playa De Carmen, MX to cancel this contract.  They told us if we cancel the contract they will only refund $1,410. of our $10,000. we gave them on credit card the day before.

We would not accept that loss, so we left it as it was until we get back home.  Once we were home I emailed (Registered email) Gilded Rose Royal to cancel our membership and the sale of our timeshare.

Emailed Richard Bell ([email protected]) also to request a refund of $ 7,586.21, because in the contract the closing cost is non-refundable ($2,413.79).  he did not respond.

6 days later, Livingston Property (Rob Zavala-Chief of Customer Servie) was contacting ([email protected]) me to Wire the $3000. to activate the account.  I replied to the email to tell him we are cancelling this contract.

The CEO-Mary Peterson contacts me by phone asking how we can work this contract out so we are both happy.  We worked together to get the issues resolved.

August 14, 2017 I was wanting to use the program to purchase airline tickets.  I contacted Gilded Rose Royal by email to request the tickets.  They emailed me with a Preliminary Reservation Ticket that day (0755).  They said "It is important to let you know that as policy you may receive this confirmation up to 30 days prior to your trip, but rest assured you will get these confirmation as soon as it is available.

Today 11/09/2017 I have not received anything from them.  I have emailed them at over 5 different email addresses, clicked the reservation button on the website, went on Facebook and called several phone numbers and can't find anyone.

Facebook account has been closed down.  

We have paid the money for the Gilded Rose Royal Program and no one from this company can be found and will not respond to any request made.  It is though the company has fallen off of the earth with our money.