Steve B
Gt Barrington,#2Consumer Comment
Fri, February 08, 2013
The original poster needs to provide more info to explain this complaint, as it is at variance with the published procedures clearly stated at Gillware.com . Gillware never charges an "attempt fee" before starting recovery, but seeks payment only if the customer wants the data they are actually able to recover. Thus, without some proof that the case is as stated, it seems possible that this report is an attempt to steer business to another recovery service.
Gillware's process is that before any fee is charged, the drive is evaluated, and they provide a firm quote for recovery. If the customer agrees to the quote, then Gillware recovers the data, and provides the customer with an electronic listing of all the files they were able to recover. Again, the customer can decline to pay at this point, if the customer feels that their important files were not recovered.
Only if the customer values the files that Gillware has actually recovered does the customer choose to make payment, and then the already-recovered data is shipped to the customer.
It is certainly possible that Gillware will be unable to recover any data from any given drive. However, in this case, they do not ask for or collect any fee from the customer.
(Plus, of course, "critical company files" should be backed up more frequently than every four months!)