- Report: #1378927
Complaint Review: glassesUSA - Internet
-
Author Confirmed
Why?
glassesUSA
Internet, USA
Phone:
1-800-9177083
Web:
glassesUSA.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
glassesUSA Impossible to receive accurate refund. Multiple calls and emails. Advertised "Hassle Free Returns" Internet
I purchased two pairs of sunglasses from glassesUSA.com. The time from order to delivery took forever.
The glasses finally arrived, and one pair was so large that they literally fell off of my head. I contacted the Returns Department. They sent a shipping label and I posted the glasses back the same day.
Then came the hassles. Every excuse possible was given by the company. Standard emails were given each time I wrote the company. Then the company demanded I send a photo of me wearing the one pair of sunglasses I kept.
I complied with the request. But the company said they never received the photo. At this point I had hours into the attempted return. Any normal person would have given up, but this is what the company counted on. I refused to give up.
Several more emails were sent by me. Standard responses again were sent to me. I again sent new photos of me wearing the less expensive glasses, which I kept.
Finally, a 32 minute call resolved the issue, and I received a total of $46.80 in credits. For my efforts, I probably earned pennies per hour. But I kept pressing the issue and hinted that I would file suit against the company for a refund.
Do not ever deal with glassesUSA. They suck you in with lower prices, but returning a pair of glasses is nearly impossible.
