- Report: #1198754
Complaint Review: Glencara - Internet
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Glencara
Internet, USA
Web:
www.glencara.com
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Glencara "Irish Jewelry Since 1978" It is NOT an Irish company!! Internet
This is NOT an Irish company. I live in Ireland and fell for this scam by ordering a ring it was going to be posted to me from Galway. I smelled something fishy when I tried ringing the two landline numbers. The first number I tried, which is displayed at the top of the page, disconnects straight away. The second number (in 'Contact Us' section) rang out and calls went unreturned. I rang those two number numerous times over a period of twould weeks. There's a third phone number in the 'Read more about Us' http://www.glencara.com/customer-service/about-glencara.html section. That number is completely illegitimate as there is no such code as 1866 among premium numbers in Ireland, and all premium numbers are followed by six digits, not seven.
Anyway, although they guarantee 2-3 day Irish delivery with dispatch within 24hrs, they dispatched my order 3 days later, which took 12 days to arrive. Prior to dispatching my order, they emailed asking to confirm the size, and still posted a ring three sizes too small. It's worth mentioning that their emails are signed by innitials only and no names are available.
When my card was charged in US dollars, which has never happened to me before ordering from any Irish online company, and he ring was posted from Guernsey in Channel Islands which is a part of United Kingdom.
It is my firm belief that the website is designed to intentionally mislead potential customers to lead them to believe it is a genuine Irish organisation. It is not. Don't fall for this scam.
2 Updates & Rebuttals
Glencara.com
Galway,Ireland
Glencara Reviews
#2UPDATE Employee
Fri, May 20, 2016
Over 98% of our customers are happy with our Jewellery and Service.
We are based in Galway, Ireland and have an office in Guernsey, Channel Islands.
See 88,000 positive reviews here: http://feedback.ebay.com/ws/eBayISAPI.dll?ViewFeedback2&userid=irecrafts&ftab=AllFeedback
and here: http://www.shopperapproved.com/reviews/glencara.com/page-0.html
and here: https://www.etsy.com/your/shops/Irishjewelry/reviews?ref=seller_platform_hdr
and here: http://www.resellerratings.com/store/Glencara_com
* We have completed over 400,000 online transactions since 2005.
* Over 98% are of customers are happy with the quality of our Jewellery and shipping times.
* We guarantee safe delivery of all orders.
* All of our Jewelry has to pass a quality control check before it is shipped to our
customers.
* We offer a 60 day returns policy on all our Jewellery and will re-size rings without charge.
* We aim to respond to e-mails within 1 business day but occasionally we fall behind that 1 business day target which causes customers to vent their anger publicly such as here.
The issues written here would not exist if each customer had the 1 business day response time to their e-mail. We go above and beyond the average Jewellery business in satisfying any customers reported issues.
The individual comments here are not an accurate reflection on how customers are treated when shopping with us nor an accurate indication to the quality of our Jewelry. If a customer has a problem with an item or it has not arrived and they do not get a timely reply to their e-mail, they can become very frustrated and vent their justified anger. We work to deal with communication backlogs as quickly as possible to minimize such occurrences as we love our customers. Providing a great experience is what we exist for.
If a customer is reading this who has not got a response within 1 business day please send an e-mail to [email protected] and you should receive a reply in 1 business day or less.
knocturnal8800
El cajon ,California,
how to fix glencara problem
#3REBUTTAL Owner of company
Sat, February 28, 2015
Basically you'll call your credit card company and report your services weren't rendered and you'll get a refund at that point your cc company and glencara will be fighting if out on your behalf. The same thing happened to me over my girls promise ring I ordered from them and they never delivered it for xmas of 2011. Inch of rip off artists!
