- Report: #1243210
Complaint Review: glencara - ontario Internet
-
Author Confirmed
Why?
glencara
ontario, 44906 Internet, USA
Web:
www.glencara.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
glencara TRK Holdings Ltd. this company did not send me what I ordered but kept my money that I paid for it. dublin, Ireland Internet
I ordered a ring from glencara on June 27th. June 29th I received an email that said it shipped and would be to my house in 7-10 days. 2 weeks passed so I emailed them and got no reply. It's almost been a month and no word. I emailed them 2 more times and got no response.
1 Updates & Rebuttals
Glencara.com
Galway,Ireland
Glencara Reviews
#2UPDATE Employee
Fri, May 20, 2016
Over 98% of our customers are happy with our Jewellery and Service.
See 88,000 positive reviews here: http://feedback.ebay.com/ws/eBayISAPI.dll?ViewFeedback2&userid=irecrafts&ftab=AllFeedback
and here: http://www.shopperapproved.com/reviews/glencara.com/page-0.html
and here: https://www.etsy.com/your/shops/Irishjewelry/reviews?ref=seller_platform_hdr
and here: http://www.resellerratings.com/store/Glencara_com
* We have completed over 400,000 online transactions since 2005.
* Over 98% are of customers are happy with the quality of our Jewellery and shipping times.
* We guarantee safe delivery of all orders.
* All of our Jewelry has to pass a quality control check before it is shipped to our
customers.
* We offer a 60 day returns policy on all our Jewellery and will re-size rings without charge.
* We aim to respond to e-mails within 1 business day but occasionally we fall behind that 1 business day target which causes customers to vent their anger publicly such as here.
The issues written here would not exist if each customer had the 1 business day response time to their e-mail. We go above and beyond the average Jewellery business in satisfying any customers reported issues.
The individual comments here are not an accurate reflection on how customers are treated when shopping with us nor an accurate indication to the quality of our Jewelry. If a customer has a problem with an item or it has not arrived and they do not get a timely reply to their e-mail, they can become very frustrated and vent their justified anger. We work to deal with communication backlogs as quickly as possible to minimize such occurrences as we love our customers. Providing a great experience is what we exist for.
If a customer is reading this who has not got a response within 1 business day please send an e-mail to [email protected] and you should receive a reply in 1 business day or less.
