Complaint Review: Global Cash Card - Irvine California

I don't want to jump the gun on this issue, but I'm extremely dissatisfied with the service provided so far. I'm currently employed (for about 2 weeks) at D'Angelo's Grilled Sandwiches, which offers the Global Cash Card as a payroll option for its employees. I decided that since I don't have a bank account, nor do I feel safe carrying a huge wad of cash all the time, it would be safest to use the card, so naturally, I signed up.

My first paycheck was delivered onto the card without any problems. The card I was given was temporary only, which prevented me from using it to make purchases. I was luckily able to use it at an ATM to remove most of the money from the card. I planned on doing this until my permanent card comes in the mail.

Unfortunately, I received a call from the payroll office explaining that the permanent card they sent me was sent back to them due to an address error. I explained that my mailing address is a P.O. Box, but the website didn't allow me to use it when I signed up, so I entered my home address instead. The issue was corrected and the person I spoke with said that they would send it out again and that I should receive it within a week. Until then, she explained that my paychecks would be put onto the temporary card.

Friday, August 9th, 2013, my paycheck was due to be received onto the card, just like the previous week. I came to find out after contacting my supervisor and the payroll office that they had decided to send a paper check in the mail instead of putting it on my card. No one had any specific answer as to why this happened, but I was reassured that my check would be delivered by mail no later than Saturday, August 10th.

Apparently, there's more to this than I am aware of, because I still haven't received my check and it is now the 10th. I'm not sure if this is an issue with the cash card, the company's payroll office, or maybe just plain, old crappy postal service. Anything is possible I guess, but this seems illegal. I was never notified about the paper check, and never would have found out until I received it, or until I spoke with someone, which I'm glad I did. 

I've now been told that I need to "wait it out" until my check arrives. If I don't have it by the next business day, I'm not entirely sure what to do about it. I don't want to cause any problems, but I'd at least like to know if anyone else has had an issue similar to this, so corrective action can be taken. Thanks.

Adrienne

Unfortunately we are unable to fully investigate this information due to the lack of pertinent info on who this individual is.  Upon receiving more details on who this customer may be we can then locate the necessary information to investigate the complaint. 

The whole Global Paycard thing is a scam. My employer, Panera Bakery & Cafes uses them and should be ashamed. They give a huge chunk of other people's money to a third party: and for what? No interest, limited access, garbage service. Bet they get a kickback for cheating their employees. If you don't live near a Walmart (like me) you are screwed. Why should I have to chase around to get my paycheck??

The morons tell me to use an ATM - which limits you to even multiples of $20 and I have to drive 8 miles for the priveledge. The balance is inaccessable. They say I signed up for this (a lie) but can't produce the document (cause it doesn't exist). Why would anyone want this BS when a bank give you so much more - like REAL checks, not "Walmart-only" garbage. And interest. I thought ripping off your employees was illegal? What a joke - I'll take someone's payroll interest-free and make their employees chase me for their money any day.