- Report: #282074
Complaint Review: Global Escapes - Eden Prairie Minnesota
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Global Escapes
10100 Viking Dr Eden Prairie, 55344 Minnesota, U.S.A.
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Global Escapes/ Universal Data Collection Services ill managed, unable to accept responsibility Eden Prairie Minnesota
I signed up with this travel company for $3000. They told me to mail my payments to them and they returned my money saying they are not the holders of my account, send it to this address in Arizona, so I did that, they reported they are not the holders of my account either. I contacted Global escapes and and they are unsure as to whom my payments should be sent to either.
After two months of calling leaving messages and getting no return phone calls, Global Escapes reports to the credit bureaus that I have not made any payments and sent my account to collections. Now I have a collection mark on my record and a closed account on my report all because they know not who is responsible to taking my money. So I have been dealing with the collection company Universal Data Services and have made payment arrangements with them to withdraw $100 every two weeks until my loan is paid in full.
In May of 2007, Universal Data decided to take out $111 withouth my authorization out of my account and caused it to go into a negative status. Unwilling to refund the error on their part and pay for the overdraft fees they have caused. I called them and asked to speak to the manager or someone else in charge. I got the co-owner of the company Mr Lee and he was the rudest person I have ever met.
They admitted not notifying me about the increase in money to be withdrawn and said it is not their fault my bank account ended with insufficient funds. I asked since you admit fault on debiting my account more than the authorized amount why dont we just deduct the amount of overdraft fees from my balance owing in the amount of $175. He told me they would not return a penny to me and told me never to call their telephone number again and hung up the phone. I contacted the better business bureau and the attourney generals office of kansas city.
Last week I got a call from an attorney office on behalf of the Universal Data Service and that I am to pay them the full balance of $340.
Traci
Minnetonka, Minnesota
U.S.A.
After two months of calling leaving messages and getting no return phone calls, Global Escapes reports to the credit bureaus that I have not made any payments and sent my account to collections. Now I have a collection mark on my record and a closed account on my report all because they know not who is responsible to taking my money. So I have been dealing with the collection company Universal Data Services and have made payment arrangements with them to withdraw $100 every two weeks until my loan is paid in full.
In May of 2007, Universal Data decided to take out $111 withouth my authorization out of my account and caused it to go into a negative status. Unwilling to refund the error on their part and pay for the overdraft fees they have caused. I called them and asked to speak to the manager or someone else in charge. I got the co-owner of the company Mr Lee and he was the rudest person I have ever met.
They admitted not notifying me about the increase in money to be withdrawn and said it is not their fault my bank account ended with insufficient funds. I asked since you admit fault on debiting my account more than the authorized amount why dont we just deduct the amount of overdraft fees from my balance owing in the amount of $175. He told me they would not return a penny to me and told me never to call their telephone number again and hung up the phone. I contacted the better business bureau and the attourney generals office of kansas city.
Last week I got a call from an attorney office on behalf of the Universal Data Service and that I am to pay them the full balance of $340.
Traci
Minnetonka, Minnesota
U.S.A.
1 Updates & Rebuttals
Jamie
Wathena,Kansas,
U.S.A.
Don't let them scam you!!
#2UPDATE EX-employee responds
Fri, January 11, 2008
I worked for Universal and let me tell you the reason I quit: I was tired of trying to collect unsubstantiated and completely absurd debts! Most of the accounts that they collect on, they have bought for pennies! Most of them are from rip off companies that charge for services they never render. Keep on your attorney general about this! After hearing the many stories of customers that never received their services, the businesses had closed, they took money from bank accounts without authorization, etc. I had had enough! And we were told to tell customers to shut up and pay up! You can also file a complaint at ftc.gov if you get no help with the attorney general. Conduct all of your dealings with them IN WRITING, keep copies of everything you receive, write down names of people who contact you, dates, times, etc. that way you will have your stance backed up! Good luck to you on this--I truly feel for you! Even the employees at Universal joke about these rip off places like Global Escapes. You might also search "stores online", and "Universal Guardian Acceptance, aka Universal Data" and check out the other complaints!
