- Report: #799022
Complaint Review: GLOBAL HOUSING MANAGEMENT - LAS VEGAS Nevada
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Author Confirmed
Why?
GLOBAL HOUSING MANAGEMENT
3765 E Sunset Rd Ste 2 # B-2 LAS VEGAS, 89120-6201 Nevada, United States of America
Phone:
877-410-9927
Web:
http://www.globalhousingmanagement.com
Categories:
Business Rating:
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GLOBAL HOUSING MANAGEMENT GHA IS A SCAM LAS VEGAS, Nevada
GHM (Global Housing Management) made an unsolicited call identifing themselves as the with the Hilton Hotels (LAS VEGAS) reservation staff to assist us in booking our rooms for an upcoming convention. They claimed that the rooms were going fast and we need to book immediately or may not be able to have a room. We were not ready to book because we were not sure of the number of rooms needed but the caller stated that we could cancel at any time.
My secretary was extremely busy at the time but GHM insisted she stay on the line and immediately sign and return a faxed document to hold our rooms. Thinking that we were talking to the Hilton Staff she signed the document and faxed it back.
What GHM did not make clear was the caller was with GHM, a separate booking agency and not the Hilton. Also, that their cancellation policy was not the usual hotel cancellation without charges within 24 to 48 hours, but they retained a 25% cancellation fee plus the remaining money to be held by GHM and must be used within 180 days or forfeited for a future booking only through them.
After repeated checks with the Hilton GHM never made ay reservations for us at the Hilton or anywhere else. In fact the staff at the Hilton never heard of the company.
It was charged on our America Express card so hopefully they will cover this fraud and register the business as a fraud in their data base. We are out $2800.00 for the rooms.
Also as you can guess GHM refuses to return the money. We received no goods or services from GHM.
My secretary was extremely busy at the time but GHM insisted she stay on the line and immediately sign and return a faxed document to hold our rooms. Thinking that we were talking to the Hilton Staff she signed the document and faxed it back.
What GHM did not make clear was the caller was with GHM, a separate booking agency and not the Hilton. Also, that their cancellation policy was not the usual hotel cancellation without charges within 24 to 48 hours, but they retained a 25% cancellation fee plus the remaining money to be held by GHM and must be used within 180 days or forfeited for a future booking only through them.
After repeated checks with the Hilton GHM never made ay reservations for us at the Hilton or anywhere else. In fact the staff at the Hilton never heard of the company.
It was charged on our America Express card so hopefully they will cover this fraud and register the business as a fraud in their data base. We are out $2800.00 for the rooms.
Also as you can guess GHM refuses to return the money. We received no goods or services from GHM.
