The Following are copies of the e-mails that have transpired between myself and this company as of today - most recent first
Joel
Yet again another disappointment - Below is the shipping information I received regarding my order and a copy of your shipping policies from your Website - As I understand it I paid for UPS Ground - Not "Priority" Mail
SHIPPED OUT 02/01/11 PRIORITY MAIL TRACKING # = I removed this info for privacy
DATE:
27-Jan-2011
ORDER #: 149566
REFERENCE #:
233005
ACCOUNT# I removed this information for privacy
SOLD TO:
========
Removed for Privacy
SHIPPED TO:
===========
Removed for Privacy
==================================================================
Ordered: 25 Shipped: 25 AKAIGX-90 AKAI GX-90 Audiocassette Tape Type II
Chrome High Bias $1.25
==================================================================
Shipping Inside Continental USA: | |||
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99% of all orders placed on working days are shipped within 24 hours. |
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You are charged UPS Ground shipping charges, which you will see at the Checkout process in the screen following your shipping and billing information. |
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Requests for alternative shipping methods may be subject to additional handling charges. |
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Next Day Air, 2nd Day, 3rd Day Air are available upon request at additional cost. |
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For APO addresses, US possessions, Alaska and Hawaii, we ship USPS. |
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Orders placed weekdays after 3:00 PM EST or those placed on Saturday or Sundaywill be processed and shipped the following business day, providing the merchandise is in stock. |
I suggest your company revise your site to indicate the reality of the
product being processed and shipped within 3-5 days and not advise that
it will be shipped UPS - as UPS is a fast service over the Postal
Service and leads customers to believe that the product will arrive
within 2 days - barring the weekend. I was advised this morning it would
take an additional 3-5 days before I received the shipment.
Dear Laura,
You placed your order on Thursday night, and we didn't see it till Friday.
We are sorry that the order didn't ship out yet, but it is packed and ready
to go.
Your order might arrive as soon as two days from now.
Should we ship out your order today or should we cancel your order?
We can't guarantee when you will receive this shipment.
There are snowstorms throughout the country these days which is delaying
many shipments.
Please reply to this email or call us immediately - so that we know how to
proceed.
Thank you.
Joel
BatteriesAndButter.Com
Toll Free (866) 813-2288
email: [email protected]
----- Original Message -----
From: <[email protected]>
To: <[email protected]>
Sent: Tuesday, February 01, 2011 11:39 AM
Subject: Send us a message Submission Results
> first_name=Laura
> last_name= Removed for Privacy
> email= removed for privacy
> phone= Removed for Privacy
> order_number=149566
I placed this order on 1/27/11 - At the time on your website I was given the impression that this order would ship no later than the following day and that it was to be shipped UPS.
I had expected the package to be received yesterday 1/31/11 - however I just received
an e-mail this morning indicating that my order has been received and when I called -the woman I spoke to - who did not provide a name - indicated that my order was on the skiff to be shipped today and should arrive within 3-5 business days.
Highly unacceptable. I am not a satisfied customer.
-----Original Message-----
From: Batteries And Butter <[email protected]>
To: Removed for Privacy
Sent: Tue, Feb 1, 2011 6:25 am
Subject: Batteries And Butter Invoice 149566 - 233005
Batteries And Butter
Global Imports
140 58th St. #5F
Brooklyn, NY 11220
DATE:
27-Jan-2011
ORDER #: 149566
INVOICE #: 233005
ACCOUNT#: Removed for Privacy
PAY BY:
Removed for Privacy
SOLD TO:
========
Removed for Privacy
SHIPPED TO:
===========
Removed for Privacy
==================================================================
Ordered: 25 Shipped: 25 AKAIGX-90 AKAI GX-90 Audiocassette Tape Type II
Chrome High Bias $1.25
==================================================================
Product Total: $31.25
Sales Tax: $0.00
Shipping: $15.35
Discount: $0.00
Surcharge: $0.00
Grand Total: $46.60
BalanceDue: $0.00
If paying by Credit Card Global Imports - will appear on your credit card
statement. Please ensure that the person who checks the credit card statement is
aware of this purchase.
Thank you for shopping BatteriesAndButter.Com Tel: (718) 491-2702 Fax: (718)
491-2707