- Report: #435655
Complaint Review: Global Nutrion - Internet
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Author Confirmed
Why?
Global Nutrion
gns.com Internet, U.S.A.
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GNS-Slim SeductionGlobal Nutrion Slim Seduction Ripoff Internet
I fell for a try-it-free offer - paid shipping to be billed later if satisfied. There was an opportunity to cancel (not the usual 30 days) and it lapsed before I realized the supplements were glorified crap. I received an email from the company notifying me of their intent to bill for the first shipment, 49.95. I was fine with that - I read the guidelines. I responded with an email requesting that no further orders be sent, no further charges to my accounts be made, my account closed, etc. I never got a response. That was in January 2009.
Then on March 16,2009, I'm charged another 69.95. I called the customer service number. I was told that my request for cancellation was not valid unless I received a response and an authorization number. I was also told that I could return the product, but I would only receive a credit toward further purchases from Global Nutrition. I threatened complaint and the C.S. rep told me that it wouldn't do any good to complain because I agreed to the terms when I made the order. I asked to be connected to a supervisor. I was put on hold, then sent to a voice mail. I left an irate message and recieved no response.
I'm going to dispute the charge with my bank. I've also filed a complaint with the BBB. I recommend others do the same.
Red252525
Belmar, New Jersey
U.S.A.
Then on March 16,2009, I'm charged another 69.95. I called the customer service number. I was told that my request for cancellation was not valid unless I received a response and an authorization number. I was also told that I could return the product, but I would only receive a credit toward further purchases from Global Nutrition. I threatened complaint and the C.S. rep told me that it wouldn't do any good to complain because I agreed to the terms when I made the order. I asked to be connected to a supervisor. I was put on hold, then sent to a voice mail. I left an irate message and recieved no response.
I'm going to dispute the charge with my bank. I've also filed a complaint with the BBB. I recommend others do the same.
Red252525
Belmar, New Jersey
U.S.A.
1 Updates & Rebuttals
Gns
Arvada,Colorado,
U.S.A.
Company Response
#2UPDATE Employee
Fri, June 05, 2009
We understand that you were having a problem getting through to our company by email. We want to sincerely apologize for this technical issue which has been resolved. We understand that you have unfortunately already filed a dispute with your credit card company which does not allow us to assist you with processing a refund for your order. If we can assist you further with any questions or concerns please don't hesitate to contact customer service at 1-800-595-4670. Thank you, Supervisor
