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  • Report:  #1114811

Complaint Review: Global Travel - Albany New York

Reported By:
Pam - Saratoga Springs, New York,
Submitted:
Updated:

Global Travel
2 Tower Pl Albany, New York, USA
Web:
N/A
Categories:
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We received "free" travel coupon in the mail offering 2 overnight (three days) stay at Great Escape Indoor Water Park for two adults and two children if we attended 90 minute presentation at "travel agency" called Global Travel at 2 Tower Pl, Albany, New York.  There was a number to call to set it up.  I called because I had been through similar scam in past involving time shares where time there was much longer and didn't leave with actual gift in hand that could be utilized immediately, so I knew what questions to ask before I wasted my time traveling 1-1/2 hours to presentation.  When I called, I was told that we would be leaving that day with coupon voucher we could use for overnight stay.  I was also told there were no blackout dates.  I was told that Global Travel was a renowned "travel agency" and I did not have to worry about being subjected to timeshare sales, but rather their presentation was merely to introduce their agency as the office was new to Albany, and to tell us about the excellent cost savings available through them for upcoming vacations packages.  In my mind, a travel agency is just that, one that plans/books vacation packages for people.  I was left with impression that at the least, we'd be leaving with our next vacation booked and also a free stay at the Great Escape Indoor Water Park.  We were given a presentation by one sales person for 1-1/2 hours in room with numerous other couples.  The deal was to pay approximately 12,000 or so for the unlimited opportunity to book vacations through them at places they contracted with (which they could not or would not reveal) for an additional fee of approximately $400/year and then $159.00 per week (for a package of two weeks/year).  A second sales person, e.g. "District sales manager", then came in the room to offer a couple thousand off that deal if signed on today and to answer questions people had.  He could not answer anything as to specifics of whom they contracted with, just that we'd get list of places available and if we didn't like any of them, we didn't have to pay the annual $400 fee!  The problem is that we'd still have to pay the $8-9K in monthly payments over four years, regardless if we utilized the service.  They focused on how they aimed to please us b/c they stood to lose the $400 fee (which was how they made their money), but again, couldn't tell us where specifically (e.g. waterfront, hotel zone of Cancun or remote areas) or with whom they had these alleged contracts.  After 1-1/2 hours of presentation (for hotel vacations each year), we were then led to another room for pressure from yet another sales person.  He advised he was excited b/c District Manager was rarely there and that he always had deals up his sleeve that would be more of a benefit to us.  At that moment, the District Manager came in the room offering even more off (another thousand) to the first two couples that signed on.  Before he even finished talking, our sales agent had changed the figures, including the monthly payments for 2, 3 and four-week vacations, but acted totally surprized about the offer.  On his desk was a binder of hotels they offered, so being a regular traveler, I broused through it to places I'd been to see if they had prime locations.  They did not.  For example in Cancun, they had no place in binder that was in "hotel zone" on main beach strip.  They had one Cancun hotel in the binder, which was near the Myan ruins (far from beaten path & beachfront hotel zone).  When expressed concerns about that, sales rep. flipped pages of binder and said that they had so many nice locations that couldn't possibly put them all in binder and started speaking of other areas and back to money savings if purchased today.  They stated numerous times they had A+ rating with Better Business Bureau (which is not true).  A few people allegely purchased (unless they were "plants") and big announcements were made to the entire room.  They had to put out $1,000 that day.  I feel sorry for those who allegedly purchased because if they could offer prime resorts, they'd have their best in the sample binder; if they lied about their A+ rating with BBB, they are not credible in anything they said (several complaints); and when told them I wouldn't purchase that day and needed my gift as had already given 2-1/2 hours of my time, they walked us to a side room and made us wait another 1/2 hours for the coupon.  The salesman then held on to the coupon and walked us out, leaving no opportunity to review it at the site.  The coupon requires months of waiting to vacation, several steps of mailing things, awaiting return documents and calls, mailing out deposits and HAVING TO PAY up to $79.00/night in taxes/fees.    

 



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