Complaint Review: Globalinx - McLean Virginia

You don't know what you are talking about. Try to get hold of Globalinx in McLean, it no longer exists. I got hold of a man in the same building who said that the computer for the building management was still answering the phone, but that Globalinx had vacated the building. Also you can no longer get their customer service as it has been having technical difficulties since the end of November. My Credit card number was captured with a pop up as I was purchasing items in a secure sight. I notified the company that their security had been breeched and they appreciated the call.

More information. I reached someone at TigerDirect who confirmed they had passed my card number to Globalinx for this phone (scam) program. I had placed my order on the phone and the order taker "enrolled" me into the program. The only problem - I was never told nor did I authorize or agree to this "service". After numerous phone calls to TigerDirect and Globalinx the truth came out. Globalinx also confirmed they had gotten my "enrollment" from TigerDirect. My remedy was to dispute the two monthly Globalinx charges, cancel my card number, file an affidavit of fraud with the credit card company. I also sent an email to TigerDirect protesting their misues of my credit card. I think TigerDirect and Globalinx share equal responsibility. If you have already paid a monthly statement with an unauthorized Globalinx charge, you can still call your credit card company and put the charge in DISPUTE. They will send you a form to fill out. Good luck to all in getting your statements straightened out.

If Globalinx wants to sell subscriptions they should conduct it ethically over the phone with a recorded confirmation from the consumer that they accepted the subscription. OR, if they use e-mail solicitation, then they should have the consumer fill out an order form to place the subscription "knowingly". Approval/authorization MUST "directly" come from the consumer who "knowingly" authorizes any company to charge their credit card. Obviously, Globalinx is getting the credit card info from an order that the consumer placed elsewhere (that can be the only explanation to how the credit card info is being obtained,) and Globalinx, as a third-party vendor, is having access to it. The first-party vendor (in the case above which was "TigerDirect") probably doesn't realize that many, many people are getting upset about this use of their information. Globalinx sending an unsolicited e-mail and saying that it was "clicked on" is absurd because the average consumer gets bombarded with tons of "junk" (unsolicited) e-mail everyday and is "deleting" them without even reading many of them. If a window pops up saying to "click here if you do not want to receive the subscription", but the consumer didn't even bother to read it and closed the window (like they did every other junk e-mail,) then that consumer would be considered giving approval for the subscription? That's ludicrous and very unfair tactics/practices on the solicitor's part. Asking a consumer to acknowledge only if they want to cancel is NOT in good taste. Also, many of these unsolicited e-mails say to "click here" to remove yourself from the mailing list, when in actuality (with some of the more unscrupulous ones,) you are "confirming" your e-mail to be sold to mailing lists. Bottom line ... A person's credit card should not be able to be used without a full-fledge order form being filled out by the consumer directly for that particular order (not an order they placed with someone else.) The fact that many, many people (seems like hundreds by the looks of the complaints here not to mention those who are not even posting who are victims) are disgruntled, feeling victimized and are disputing that they DID NOT authorize the credit card charges, proves that it doesn't matter whether Globalinx sent them an e-mail or not, the fact remains (and why the consumer has been the victim here) is that they DID NOT "knowingly" accept the subscription, NOR were they "aware" that they were going to be charged for a subscription. Globalinx is being very irresponsible in the way they are handling business and marketing their product/services. In very, very bad taste! "Subliminal" advertisements in movie theatres were banned and made illegal because consumers were not "consciously aware" that they were being manipulated to buy something. That sounds pretty similar to what is happening here - key word being "consciously aware." If these consumers who are complaining about Globalinx were "conciously aware" that they authorized the charges to their credit card, then the only complaints Globalinx may be having is that they are not receiving the subscription they ordered, etc. Where charging ones credit card is concerned, third-party vendors in which the consumer DID NOT directly place an order with should NOT have authorization to use the credit card info.

The rebuttal says that people recieve three E-mails. My wife recieved none. Also My wife has never done business with Tiger direct over the Internet, her computer is offline and never hooked up. She never uses mine nor the internet. So How can she agree to their services and how can they be an upstanding companie. We do do business with tigerDirect but that is always over the Phone. So tell Me how it is the fault of the consumer. The only fault is having a Visa Card.

First off, Globalinx and Orion Technologies are publicly traded companies, as described on both websites. Second, most of these cases of "fraudulent" accusations are ignorance on the part of the consumer. The Globalinx corporation sends three e-mails to the addresses given when the consumer makes the order from companies such as amazon.com and tigerdirect.com to inform them that their free trial period is ending, and to cancel before they are billed. I believe the issue here is the consumer accidently clicking in attempt to close out of the order confirmation window and negligence in checking e-mails. Both companies are legitimate in providing telecommunication solutions for businesses and consumers. If you read some of the reports individuals have made about Globalinx, stating that it "doesnt exist" and neither does McLean, VA, these are absurd. Please understand exactly what you are doing when ordering from the internet.