- Report: #319563
Complaint Review: Globaltellink - Nationwide
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Globaltellink
[email protected] Nationwide, U.S.A.
Phone:
850-482-5808
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Globaltellink Rip off [email protected] Nationwide
Globaltellink is attempting to double bill me. I paid globaltelling with direct payments to them and was billed again thru my embarq account. When I called to try and rectify the misuse of my funds th automated servie told me that I have a current blalnce of 53.39$. This billilng was from a correctional facilities in Floirida.
Correctional Billing Services has since taken over the billing of collect calls from a correctional facility in the state of Florida. I am yet to receive a refund for the services I paid for without receiving the service. To say the very least, I am very disappointed in this company and feel like something should be done to to stop this type abuse. Please help me.
Billy
marianna, Florida
U.S.A.
Correctional Billing Services has since taken over the billing of collect calls from a correctional facility in the state of Florida. I am yet to receive a refund for the services I paid for without receiving the service. To say the very least, I am very disappointed in this company and feel like something should be done to to stop this type abuse. Please help me.
Billy
marianna, Florida
U.S.A.
1 Updates & Rebuttals
Christie
Indianapolis,Indiana,
U.S.A.
Has your issue been resolved??
#2Consumer Comment
Sat, November 29, 2008
I don't know if your issue has been resolved yet, but trust me when I say that calling this company for a resolution is not the answer. It has been my experience after speaking with 6 customer service reps and at least two supervisors that they are kept in the dark by the company they work for and don't have the answers on a lot of issues, although the last rep I spoke with had the most honest answer to my questions, "I don't know." She also was the only person there who apologized on behalf of the company. Here's what I suggest you do. Rule #1 Voice your issue in writing. Call customer service and ask for their fax number. Don't rehash your issue again. In your written complaint, lay out all the facts...The dates, etc. and what you expect to happen (in this case, get your money back for services that were not rendered). Be sure to tell them in the letter you want their response in writing. Once you fax this, keep your fax confirmation that shows it went through and keep copies of the fax you sent. Rule #2 Follow up on your complaint after 48 hours has passed. Call customer service and ask them if your complaint has been addressed in their account notes. If they say no, ask for their e-mail address to follow up or ask them to put in a ticket to see what the hold up is. Rule #3 If they e-mailed you or wrote you their reply and no resolution was reached, make copies and put in formal complaints to your state's Attorney General's office and the FCC. With an FCC complaint, the company must respond in writing, so you will get your written response one way or another. Please update your report with progress reports so others can evaluate what needs to be done collectively as a group. It is very likely with all of the reports pilling up that a class action lawsuit could be started.
