Jim
Anaheim,#2Consumer Comment
Tue, October 16, 2007
First, those fees are pretty standard here in the US, except the warehouse handling fees are generally work out to around $100 for a couple of guys in the warehouse to access your items. It should be disclosed in the agreement you signed - it was on the forms we used to use when I worked in the industry. Next, I can't tell how many months you had intended to store the items, however the rates for storage will change depending on how much is in storage and how long it is in storage and why. For example, if you are moving from one place to another, your items will be placed in SIT (storage in transit) within the warehouse. If the items are moved simply for storage without a move along the way, the storage would be considered PERM, which would be higher than SIT. Along the way, the storage can convert to PERM from SIT, which is might have happened when the rates increased from $85.00 to $109.00. Has the company disclosed how and why the rates increased? One of the things that seemed clear was that you accessed your items a lot; that would have been a bad idea in your situation to keep your items in their storage. It would have been better if you had them deliver to a self-storage facility where you had control of the access. On the other hand, if anything had been broken, they would have had no responsibility. I would personally recommend against doing a U-Haul; trucks are of poor quality and are unreliable. You could use Penske, or any other truck rental company and deliver to a warehouse of your own choosing. Finally, I think the comment on the Atlas truck was out of line. If the BBQ was not loaded in the fashion it was, the consumer would have been on the hook for several hundred dollars over and above what was already in the truck. The safety of the BBQ should not even be called into question; those things are secured quite well (I know - I've tried to pull one off and it doesn't budge). I have seen an entire bed set (furniture, mattress, and boxspring) loaded on the outside of the truck in order to save a consumer money. Usually, that's the consumer's choice and not the company's choice (no, I never worked for Atlas). Best of luck to you....
Jim
Anaheim,#3Consumer Comment
Tue, October 16, 2007
First, those fees are pretty standard here in the US, except the warehouse handling fees are generally work out to around $100 for a couple of guys in the warehouse to access your items. It should be disclosed in the agreement you signed - it was on the forms we used to use when I worked in the industry. Next, I can't tell how many months you had intended to store the items, however the rates for storage will change depending on how much is in storage and how long it is in storage and why. For example, if you are moving from one place to another, your items will be placed in SIT (storage in transit) within the warehouse. If the items are moved simply for storage without a move along the way, the storage would be considered PERM, which would be higher than SIT. Along the way, the storage can convert to PERM from SIT, which is might have happened when the rates increased from $85.00 to $109.00. Has the company disclosed how and why the rates increased? One of the things that seemed clear was that you accessed your items a lot; that would have been a bad idea in your situation to keep your items in their storage. It would have been better if you had them deliver to a self-storage facility where you had control of the access. On the other hand, if anything had been broken, they would have had no responsibility. I would personally recommend against doing a U-Haul; trucks are of poor quality and are unreliable. You could use Penske, or any other truck rental company and deliver to a warehouse of your own choosing. Finally, I think the comment on the Atlas truck was out of line. If the BBQ was not loaded in the fashion it was, the consumer would have been on the hook for several hundred dollars over and above what was already in the truck. The safety of the BBQ should not even be called into question; those things are secured quite well (I know - I've tried to pull one off and it doesn't budge). I have seen an entire bed set (furniture, mattress, and boxspring) loaded on the outside of the truck in order to save a consumer money. Usually, that's the consumer's choice and not the company's choice (no, I never worked for Atlas). Best of luck to you....
Jim
Anaheim,#4Consumer Comment
Tue, October 16, 2007
First, those fees are pretty standard here in the US, except the warehouse handling fees are generally work out to around $100 for a couple of guys in the warehouse to access your items. It should be disclosed in the agreement you signed - it was on the forms we used to use when I worked in the industry. Next, I can't tell how many months you had intended to store the items, however the rates for storage will change depending on how much is in storage and how long it is in storage and why. For example, if you are moving from one place to another, your items will be placed in SIT (storage in transit) within the warehouse. If the items are moved simply for storage without a move along the way, the storage would be considered PERM, which would be higher than SIT. Along the way, the storage can convert to PERM from SIT, which is might have happened when the rates increased from $85.00 to $109.00. Has the company disclosed how and why the rates increased? One of the things that seemed clear was that you accessed your items a lot; that would have been a bad idea in your situation to keep your items in their storage. It would have been better if you had them deliver to a self-storage facility where you had control of the access. On the other hand, if anything had been broken, they would have had no responsibility. I would personally recommend against doing a U-Haul; trucks are of poor quality and are unreliable. You could use Penske, or any other truck rental company and deliver to a warehouse of your own choosing. Finally, I think the comment on the Atlas truck was out of line. If the BBQ was not loaded in the fashion it was, the consumer would have been on the hook for several hundred dollars over and above what was already in the truck. The safety of the BBQ should not even be called into question; those things are secured quite well (I know - I've tried to pull one off and it doesn't budge). I have seen an entire bed set (furniture, mattress, and boxspring) loaded on the outside of the truck in order to save a consumer money. Usually, that's the consumer's choice and not the company's choice (no, I never worked for Atlas). Best of luck to you....
Jim
Anaheim,#5Consumer Comment
Tue, October 16, 2007
First, those fees are pretty standard here in the US, except the warehouse handling fees are generally work out to around $100 for a couple of guys in the warehouse to access your items. It should be disclosed in the agreement you signed - it was on the forms we used to use when I worked in the industry. Next, I can't tell how many months you had intended to store the items, however the rates for storage will change depending on how much is in storage and how long it is in storage and why. For example, if you are moving from one place to another, your items will be placed in SIT (storage in transit) within the warehouse. If the items are moved simply for storage without a move along the way, the storage would be considered PERM, which would be higher than SIT. Along the way, the storage can convert to PERM from SIT, which is might have happened when the rates increased from $85.00 to $109.00. Has the company disclosed how and why the rates increased? One of the things that seemed clear was that you accessed your items a lot; that would have been a bad idea in your situation to keep your items in their storage. It would have been better if you had them deliver to a self-storage facility where you had control of the access. On the other hand, if anything had been broken, they would have had no responsibility. I would personally recommend against doing a U-Haul; trucks are of poor quality and are unreliable. You could use Penske, or any other truck rental company and deliver to a warehouse of your own choosing. Finally, I think the comment on the Atlas truck was out of line. If the BBQ was not loaded in the fashion it was, the consumer would have been on the hook for several hundred dollars over and above what was already in the truck. The safety of the BBQ should not even be called into question; those things are secured quite well (I know - I've tried to pull one off and it doesn't budge). I have seen an entire bed set (furniture, mattress, and boxspring) loaded on the outside of the truck in order to save a consumer money. Usually, that's the consumer's choice and not the company's choice (no, I never worked for Atlas). Best of luck to you....