- Report: #625581
Complaint Review: GLOW - GLOW.COM - Internet Internet
Reported By:
cappy -
san francisco, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
GLOW - GLOW.COM
Internet, Internet, United States of America
Phone:
Web:
www.glow.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
GLOW - GLOW.COM glow Despite my cancellation of the order, they shipped the order anyway. Internet
I ordered a free trial of the Kronos hair product online from Glow.com. I didn't realize I was clicking through "paid advertising" online. It appeared like a product review article. That's the first of misleading business practices. Then, after placing the order and order having been confirmed, I was provided the fine print about being billed $98.50 +tax for the free trial products if not returned within 30 days.
Thank you for your email. If you have not been assisted please re-submit your email. We apologize for the inconvenience.
-------- Original Message --------
> From: *****@gmail.com>
> Sent: Thu, 08 Jul 2010 17:10:30 -0700
> To: other@glow.com
> Subject: Other
>
> Name: **********
> Subject: Other
> Order ID: 124*****
> Phone: 415*******
> IP: 12.181.52.*****
>
> Message:
> I want to cancel my order for free trial of Kronos - Order No. 1241****.
>
> I did not see the fine print until after I received the confirmation.
I tried to contact Glow to cancel my order and to start Glow's return process via e-mail - using the e-mail link from Glow's customer service page. However, my e-mail keeps getting bounced and got the below message from Glow. I am starting to believe that they want to make the cancellation process very difficult so they can bill me $98 + tax!!!
***
THIS IS AN AUTOMATED MESSAGE: PLEASE DO NOT REPLYThank you for your email. If you have not been assisted please re-submit your email. We apologize for the inconvenience.
-------- Original Message --------
> From: *****@gmail.com>
> Sent: Thu, 08 Jul 2010 17:10:30 -0700
> To: other@glow.com
> Subject: Other
>
> Name: **********
> Subject: Other
> Order ID: 124*****
> Phone: 415*******
> IP: 12.181.52.*****
>
> Message:
> I want to cancel my order for free trial of Kronos - Order No. 1241****.
>
> I did not see the fine print until after I received the confirmation.
