Complaint Review: GMAC Mortgage - Waterloo Iowa

November 10, 2004

To Whom It May Concern:

I wish I would have found you earlier. I could have saved my home. I thought we were all by ourselves. I really thought it was my fault. I want my life back to normal. I want my hair to stop falling out. I want to sleep at night, sleep without taking Xanax and waking up in the morning without taking Prozac. Is there really help out there? Can I save my house by next week? I do believe in Karma too. But being a strong catholic, I pray for there souls. Help!!!!!!!!!!!!!

I can not believe, how mean, nasty and unfair some people are. We have no where to go. We now have been served papers to be evicted. Come next Thursday, we need to be out and we don't have a place to stay until the 1st of September. We've tried bankruptcy, investors, refinancing and turning to a company that helps people out of foreclosure. I was just told today, that there is nothing they can do to help us now. That they tried everything.

I am tapped out in our financial department. But I would love to stick it to them where the sun don't shine. I say let's sue!!!!!!!!!!!!!!!! I think I have a little bit of fight in my left.

My story -

After eleven years working at Safeway, Sammy lost his job in January 2001. In February 2002, my son Brandon started complaining about a very large lump on his wrist that was hurting him. Well, we did not health insurance. The doctor believed that it was a Ganglion Cyst. But because bone cancer is in my family, the doctor surgically removed it. For months, my son had to go through physical therapy. In late March, Sammy was accepted in the apprenticeship program with Pipefitters Union. Sammy is going to school for his Journeyman license and working as an apprentice for Truatman & Shreve. Sammy is guaranteed his job because of the program he is in with Piperfitters Union. The following January 2003, my daughter was admitted in the emergency for an asthma attack. They ended up admitting her in the hospital for three days for a clasped lung and pneumonia.

For several months, I was able to keep up with our mortgage payments. Until all the medical bills, piled up. I tried my best to do the best I could.

March 2003, Fairbanks helped us with a Forbearance Plan. The plan stated that I would put $8,000 down and we would pay $1,425 until September 6. Then the remaining balance of $11,000, would be looked at if we pay in full or if we payed on time, they would look at other options. In June, our loan was bought out by GMAC and out payments would have to go to them starting in June. In mid July, I called and talked to Marie Thompson. She informed me that we could modify our loan with an extention. With the modification, she saw no problem with us qualifying and we could probably get a lower interest rate. She said probably around 8 to 9 percent. She also said that our loan would be written and the remaining $11,000 would be attached to the end of the loan. She let me know that it would be best to call back in August because July was still too soon for them to notice if I have been current. They wanted to see if August would be on time like the other months. In the middle of August, I called back to talk to Marie but she was longer in that department, they connected me to Brian Debuccio. I left him several messages. A couple of days later, I finally got in touch with Brian and talked with him regarding what Marie had told me. He said that she was correct and connected me with Amy, who was in charge of our account. I talked with Amy for quit awhile regarding our situation and our finances. She faxed me a copy of the Financial Analysis that day, which was August 29. She said that if we hurried up and got the Analysis faxed back to her, she could get it processed and I wouldn't have to make a payment until October. I did just that. Mean time on September 1, I wrote a letter to our Credit Union. We have a truck loan with them. I did inform them, that our mortgage company was modifying our loan and if they could modify our truck loan. They approved it and now we have lower payments. On September 19, I tried calling Amy to see how things were going. I couldn't get through to her. So, I faxed her letter that same day that I need to talk with her. Then in the last part of September, I received a letter from a Jeffrey Roper asking me to call him regarding several options. I called him and left several messages that I had started working with Amy on a Modification. I never heard from him. Then I received a letter on October 5 from an Asset Manager regarding possible alternatives available to avoid a foreclosure. When I called, they connected me to a Michelle. I left several messages every day that week for her to call me and never heard from her, either. Next thing, I knew, a Kelly Shea sent me a letter stating that our file had been referred to her to workout an analysis. By the time, I got a hold of her. She refused to work with me. I asked her why and she said that she didn't need to give me explanation. I tried to explain to her that I had been working with Amy since August and by the time I got to her, my loan had been passed to three people. She then, said that if I would put down $3,000 and my payments would be $2,000 on the first of each month. I told Kelly that I would not be able to do that. I hadn't received my promotion and my raise yet and I didn't know how much I would be getting. There were several times that I tried talking to Kelly and she refused to listen to me. She was very mean and nasty and told me that she didn't care. In August 2003, I only owed $11,000 and I had people working with me and understanding of our situation and willing to work with us. With Kelly not willing to work and even listen, I feel that she has put me in a $50,000 debt.

All Sammy and I really wanted was a second chance because our finances coming are the best ever. I would like to ask if you could please take my situation that was beyond by control and help us. We do not want to loose our house. I did try my hardest to keep everything in control but I believe with my raise, and my promotion will go through and Sammy's big raise, we can get make it.

Our house was foreclosed on, on December 15th, 2004. And now this Monday, February 28th, we will be homeless. We can not find any one to refinance us to get the note back.

Nadine

Northglenn, Colorado
U.S.A.