Complaint Review: GMC - Nationwide

I had taken my 2014 GMC Sierra Denali to the dealer for a recall, when I brought up that also the engine was knocking when in the drive position. The associate at the dealership also heard the knocking and stated that she would do the work order for the knocking to have it checked out. This was on July 29, 2014. The vehicle remained in the shop until 29 October 2014. The vehicle was placed on a lift in the shop and worked on by multiple mechanics using all hand tools and nothing factory certified as they explained it to me, because the vehicle is still under warranty.

On 6 Oct 2014, I was informed that my truck was ready to be released to me as after many different attempts to correct the engine they had removed parts and put parts on without fully explaining what was being done. Then I received a phone call later on Oct 6 2014, that the engine was replaced and that the check engine light was now on and that the dealer could not release the vehicle back to me. They then opened another work order for the check engine light, which determined that there was corrosion and other parts that needed replacing. I received the truck back on 29 Oct 2014 for the first time. On Oct 29, 2014, I signed for both work orders to be closed on the same day annotated on the work order documents from Cutter with the Paid stamp dated 29 Oct 2014. 

Timeline with Arbitration and Resolution with GMC 

14 July 2014- Purchased Truck from Cutter GMC (Honolulu, HI

29 July 2014- Returned truck to Cutter GMC (Honolulu, HI)

29 July 2014- 29 October 2014- While GMC Sierra Denali was in maintenance, I was provided with a Mazda 3 compact car from Cutter GMC

29 October 2014- Received Truck from Cutter GMC (Honolulu, HI) with defect corrected

3 November 2014- Notified GMC in writing that Hawaii Lemon Law was in effect for a vehicle that was out of commission in excess of 30 business days or more

10 February 2015- Receive written notification that arbitration hearing was approved and set for 20 February 2015

13 February 2015- Agreed to a binding arbitrator hearing in writing to the Hawaii Department of Commerce

18 February 2015- Received resolution request from GMC to conduct a repurchase and trade agreement to place case in a hold status until they could get me into a new truck.

19 February 2015- Spoke with case manager at Hawaii Department of Commerce of what GMC was offering and placed case on hold

2 March 2015- GMC contacts me to go to Cutter GMC and view vehicles and work with dealership to get a new vehicle offer with the repurchase department

3 March 2015- Went to Cutter GMC and viewed vehicles, Agreed to purchase a 2015 GMC Sierra. The manager told me that he was not sure as to how the program with corporate was going to work but they only had two trucks on the lot for sale.

13 March 2015- I was informed that Cutter GMC would not participate in the GMC repurchase program and that, since I was moving to Texas we could continue to work with other dealerships in Texas once the truck was in Texas

24 March 2015- Vehicle was shipped via military order from Honolulu, HI to Grand Prairie, TX

26 March 2015- Separated from active duty Army after 21 years, relocated to Glenn Heights, TX

16 April 2015- Vehicle picked up from Grand Prairie Vehicle Processing Center

16 April 2015- Notified GMC that I had the truck in my possession

20 April 2015- Notified by GMC of two GMC dealerships in the proximity of my house. Agreed to use Carlisle GMC (Waxahachie, TX)

28 April 2015- Went to Carlisle GMC to view vehicles, agreed to purchase a 2015 GMC Sierra Denali with the GMC repurchase program

11 May 2015- received and agreed to the trade offer with GMC for the 2015 GMC Sierra Denali from Carlisle GMC

13 May 2015- received message from GMC that Carlisle has pulled from the GMC Repurchase Program and that the offer was off of the table and that I would have to contact a different person at GMC to start the process again

15 May 2015- contacted the original person I was working with at GMC for resolution and left a voice mail

no further contact has been made after numerous attempts with GMC