Gns
Arvada,#2UPDATE Employee
Thu, June 04, 2009
Len, We do offer a 21 day trial on our products. With these offers you pay just the shipping and handling upfront, if you keep the products past the 21 day trial period then you are billed for the products kepthowever, only after the trial period has ended. If you ordered from our 21 day trial offer you would not be billed up front for anything other than the shipping and handling. The only circumstance in which you would be billed up front for more than the shipping and handling is if you ordered from a pay up front offer--which you have stated that you didn't--or if you opted to upgrade your trial order. We present additional products when you order our trial offers in which you can either accept or decline these offers. Should you accept our offer for the upgrade then you are billed up front for the upgraded product(s). You would be able to return these products to us within 30 days from your date of purchase for a refund should you desire to do so. We understand that you contacted us in an effort to cancel your order. Without viewing your actual order it is difficult to assist you in addressing this issue. We would like to work with you towards offering a resolution, please contact customer service at 1-800-595-4670. Thank you, Supervisor