- Report: #999702
Complaint Review: Go-Daddy.com - Scottsdale Arizona
-
Author Not Confirmed
Why?
Go-Daddy.com
14455 N. Hayden Rd., Ste. 226 Scottsdale, 85260 Arizona, United States of America
Phone:
(480) 505-8800
Web:
GoDaddy.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Go-Daddy.com Web and Domain Hosting Scottsdale, Arizona
Two years ago I realized that Go-Daddy had renewed my domain address after I specifically set it up for it to be auto-renewing. I talked to a customer service rep on the phone and after much heated discussion, got them to change it back to non-renewing.
I just received an email from them telling me the payment method I had set up was no longer valid. I went into my account to just delete the domain [which I no longer used] just to see that they had changed it BACK to auto-renew!! I am glad they were not able to take money out of my account but the fact that they tried and changed my account settings again to auto-renew without my knowledge nor consent was shocking. This is just plain fraud and something needs to be done to stop these people from continued unethical and downright illegal practices.
I just received an email from them telling me the payment method I had set up was no longer valid. I went into my account to just delete the domain [which I no longer used] just to see that they had changed it BACK to auto-renew!! I am glad they were not able to take money out of my account but the fact that they tried and changed my account settings again to auto-renew without my knowledge nor consent was shocking. This is just plain fraud and something needs to be done to stop these people from continued unethical and downright illegal practices.
1 Updates & Rebuttals
GoDaddy
Scottsdale,Arizona,
USA
Your Renewal Concerns
#2UPDATE Employee
Tue, January 29, 2013
Dear Nicole
Go Daddy sincerely values your business. We would also appreciate the opportunity to connect with you directly regarding the concerns you have expressed.
Please know that Go Daddy does not make changes to our customer's domain renewal settings. The following help article explains how these settings can be managed within your account:
http://support.godaddy.com/help/article/617/changing-the-automatic-renewal-option-for-your-domain-names
Please let us know how we may contact you by emailing us at [email protected]. Our goal is to bring resolution to this issue for you and ensure that your experience with us is a positive one going forward.
As always, thank you for being a Go Daddy customer.
