JO
Manchester,#2Author of original report
Tue, March 26, 2013
I would still like to return the item and get a refund. I don't care about covering/recovering the shipping charges; I'll send it back at my expense.
Britt
Atlanta,#3UPDATE Employee
Mon, March 25, 2013
Thanks, Jo for the feedback on the "Contact Us" page. GoAntiques is a subsidiary of WorthPoint Corporation, in which we value your antquies and collectibles. We appreciate you bringing this to our attention, and will be fixing that, as well.
In regards to your complaint about this individual dealer, is there anything in particular you would like us to do so try to resolve this issue?
JO
Manchester,#4Author of original report
Fri, March 22, 2013
I appreciate your response. I tried the route you are suggesting. However, I was unable to find a link that was clearly directed towards GoAntiques. The only contact info that I could find was for another company called "Worthpoint". One didn't seem to have anything to do with the other so I did not send a note.
Maybe updating the "contact us" section to include a link that indicates that the message you are sending is going to GoAntiques would be helpful.
Further to the dispute at hand..... I do customer service as a regular part of my everyday activities. The initial notes that I sent regarding the situation were polite and to the point. The first repsonse that I received was perfectly cordial, but as soon as I requested a return authorization because of the missing parts and non-functionality of the item, the responses quickly digressed into the non-polite arena and went downhill from there. The last one implying that I'm "mentally sick" for being upset when I'm in the process of being ripped off and lied to. I think sending a notice about an item within 24 hours of receiving it is well within acceptable parameters for a transaction like this. But a big part of her reasoning behind not issuing a refund was that I waited too long to say something. The real reason was that she paid her "consignor" before I ever received the item. (It took almost 3 weeks from the date it was allegedly shipped for me to actually receive it.)
Absolutely the worst seller/consumer experience I've had in a very long time.
Britt
Atlanta,#5UPDATE Employee
Thu, March 21, 2013
On behalf of GoAntiques, I would like to apologize to Jo for his negative experience on our site. Unfortunately, we do not have a rating system or a section for feedback due to the small number of dealers we host on our site. Until now, we have been able to mediate disputed transactions directly with our staff.
According to our Terms & Conditions, "We do not act as an agent for either the Seller or the Buyer in the transactions that take place via the Websites and we shall have no liability for or with respect to any acts or omissions of either the Seller or the Buyer in such transactions." (http://www.worthpoint.com/terms-use#listing_policy)
Please note that if we had been made aware of this situation at the time of the transaction, we would have resolved this issue immediately. If you would like for GoAntiques to contact this dealer, we will do so.