- Report: #143271
Complaint Review: GoDaddy.com - Scottsdale Arizona
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Author Confirmed
Why?
GoDaddy.com
14455 N. Hayden Rd. Scottsdale, 85260 Arizona, U.S.A.
Phone:
480-505-8855
Web:
N/A
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GoDaddy.com ripoff Charged Debit Card When Specifacally Asked Not Too, Caused Many Overdraft Fees RipOff Customer Service Ha!! What Customer Service. Scottsdale Arizona
I created a website and the only place I KNEW at the time to go to was godaddy.com to register a web domain name.
I gave them my debit card number to pay for the domain name, the product they use to build the site and for traffic blazer.
The kid I spoke with on the phone the night I was doing this was told and told again NOT to submit the charge for the traffic blazer, until i could get down there and deposit some more money so that it doesn't overdraft the account. The kid said fine that he wouldn't. Now I am looking at over $200.00 in NSF charges because they submitted the charge not once but 5 times!!!! in one night.
It seriously overdrafted my account, to where everything is bounceing now. I called and talked to godaddy.com billing department, and at first was calm but as the call went on and I learned they weren't going to do anything but cause me a headache, I started to get upset with them. They finnaly refunded one charge of $29.95 but won't refund the NSF charges that they caused. I have all five notices from the bank that arrived on the same day in the mail. I told them if they don't believe me that I would be happy to fax them over, they said no that the person who can help me was not in right now. I said he is never in... He wasn';t in at noon on the I called and he wasn't in at 2 o' clock or tonight even. I am seriously thinking of taking my website down now because of this. Something has to be done about these people.
Jay
Waite Park, Minnesota
U.S.A.
I gave them my debit card number to pay for the domain name, the product they use to build the site and for traffic blazer.
The kid I spoke with on the phone the night I was doing this was told and told again NOT to submit the charge for the traffic blazer, until i could get down there and deposit some more money so that it doesn't overdraft the account. The kid said fine that he wouldn't. Now I am looking at over $200.00 in NSF charges because they submitted the charge not once but 5 times!!!! in one night.
It seriously overdrafted my account, to where everything is bounceing now. I called and talked to godaddy.com billing department, and at first was calm but as the call went on and I learned they weren't going to do anything but cause me a headache, I started to get upset with them. They finnaly refunded one charge of $29.95 but won't refund the NSF charges that they caused. I have all five notices from the bank that arrived on the same day in the mail. I told them if they don't believe me that I would be happy to fax them over, they said no that the person who can help me was not in right now. I said he is never in... He wasn';t in at noon on the I called and he wasn't in at 2 o' clock or tonight even. I am seriously thinking of taking my website down now because of this. Something has to be done about these people.
Jay
Waite Park, Minnesota
U.S.A.
1 Updates & Rebuttals
Office Of The President
Scottsdale,Arizona,
U.S.A.
sorry for any trouble you might have encountered with our customer support staff
#2UPDATE Employee
Fri, September 09, 2005
September 9th, 2005 Dear Jay, We are sorry for any trouble you might have encountered with our customer support staff and billing department. We attempted to locate your account by the information listed in the report you have filed with RipOffReport.com. However, there was not enough information to locate your account. We would love to assist you with this issue. If you would contact us via [email protected] at your earliest convenience, we can assist you from there. If we can be of any other assistance, please also let us know. Kindest regards, Jonathan Davis Office of the President [email protected] GoDaddy.com 14455 N. Hayden Rd. Suite 226 Scottsdale, AZ 85260 (480) 505-8828 Phone (480) 275-3975 Fax
